Orchid Riverside Villa

The location was situated away from tourist attractions & town The hotel was dated & and needed improvements Reception was helpful

The gentleman working on the front desk was kind, helpful, informative, attentive and spoke very good English. They have bicycles you can use for free. He gave us information on what to do for Christmas. Unfortunately everything else is a total disaster and it absolutely does not look like the pictures. The beautiful pool that we booked the hotel for was abandoned and closed which we were not told about when booking. The hot water only heats up when your key is in your room and takes about an hour, so coming back from a long day in the rain and cold on a motorbike, you can't just have a shower, you have to stand in your room muddy, cold, dirty and tired. After an hour of heating the water up, it lasted 2 minutes so only one of us got a hot shower. The sink leaked onto the floor when you used a tap, we mentioned this and demonstrated it pouring onto the floor but he wasn't interested. There's a huge gap under the outside door so the outside temperature is essentially what your inside temperature will be. For us this was 14 degrees. The staff smoke inside the hotel downstairs. This makes its way upstairs and into your room and it stinks. The hotel is in a residential back street. It's incredibly noisy with karaoke and parties. Dogs will aggressively bark at you as you try and navigate back to your hotel. We cancelled the rest of our stay and left immediately the next morning.