Maliekal Heritance Cherai Beach Cochin

We stayed here for 2 nights and the staff was very friendly and helpful, especially Harshida, the receptionist and a *** working at the restaurant both dinner and breakfast shift that was very attentive (didn´t get his name). . We had a great room with a nice view of the lake and a short walk to go swimming in the ocean. The gate keeper kept us safe while crossing the road to the restaurant.

Maliekal Heritance Resort , Cherai, was a reference from couple of my friends and I was excited to book a stay there.Unfortunately, due to a family medical emergency , I had to cancel it .And since I had done the booking via website, I did the cancelation too through that route.The amount taken for booking was stated to be refunded at the time of cancelation.Little did I know that the amount was taken as penalty charges.Anyways, I requested the staff, Ms. Pranitha and Mr Manish to kindly consider as I was unaware regarding the same and also I would like stay there on a different date ( as I had to deal with the current family medical emergency).I had also sent a mail regarding the same in the website mentioned email.I also requested them to give the number of the senior executive in charge of the resort to directly discuss the issue as both had not been helpful in resolving the issue. Both of them kept on stating regarding how it's already in the system and kept on repeating regarding ' CANCELATION POLICY ' instead of helping out the customer and they haven't given the number as well, esp Mr Manish kept ignoring my calls.It's been a very disappointing experience, and I have decided never to stay there. Esp when the staff in authority doesn't want to understand and help the customer. The resort owner can keep the 5310rs for the welfare of the resort. I shall let my network know about the hospitality of your place. Thankyou.

Excellent location. Back river and beach at the same place. Kids will enjoy a lot doing fishing, kayaking for adult and kids, peddling as well. Entire team supports a lot, take care of you completely. Very nice place. I will go once again