Coco Royal Beach Resort

Very good and friendly staff and very reasonable rates... Brach front hotel with all facilities can recommend for vacation .... .............................................................................................

We arrived at hotel about 11.30am. We were shown to our room. After a long flight and an hour transfer we were exhausted. We were shocked with the room. It was smelly and insects crawling over the units and ants all over the toilet. We just put the Do not disturb sign on door and went to sleep. We were woken up by the Receptionist to tell us the Rep wanted to see us. I told him we were tired and tell the Rep we’ll see him the next day. We got showered and went to have a look round the hotel. We went the restaurant and were greeted by lovely waiters who looked after us. After a lovely meal and drink at the bar, we went back to our room. Next morning we went for breakfast so much choice and again looked after by the lovely waiters. We went back to the room and again the receptionist knocked to say the Rep wanted to see us. I went down on my own to see him. He asked was I happy with the room? I said no it’s smelly and dirty. He also tried to get us to book trips which were expensive. After a day at the pool. We went back to our room it was spotless!!!. We later found out new owners had took over this hotel and there were a lot of changes going on. It needs a good modernising with new beds, linen and towels. On the whole we had a lovely 2 weeks at this hotel. The food was very good. The staff couldn’t do enough for you. They work really hard. We met a lovely guy called Cena on the beach who was so helpful. We booked a trip with him and he took us where we wanted to go. He stayed with us and was an excellent guide. We would definitely recommend him.

Die Angestellten waren alle sehr lieb. Die von der Rezeption haben sich jedoch oft nicht ausgekannt. Man musste oft selbst auf Sachen anweisen die eigentlich selbstverständlich waren. Das essen war manchmal gut manchmal nicht so, die Kellner und die Leute an der Bar waren sehr gut und sehr freundlich! Fragen Sie nach Akila und Bashi die waren unserer Meinung nach am freundlichsten. Wir mussten jeden tag sagen, dass unser Bett neu bezogen werden soll, da es immer flecken hatte, was sie dann auch immer direkt gemacht haben. Die Trips die man machen kann von der Reiseagentur, waren sehr schwach. Es wurde uns sehr viel versprochen und weniger als die hälfte eingehalten + es war extrem teuer!!

Loved this hotel everyone made our stay realy good, the manager made himself available to talk about the hotel, the juicer broke and got another one the next day!! And called it Julie's juicer!! Would recommend this hotel everybody tried so hard to let us have a good time . Ragu was great

Je sais très bien qu'il ne faut en aucun cas comparer les hôtels du Sri-Lanka avec ceux en France. Le Coco Royal est correct, Les chambres simples avec le confort indispensable. L'acceuil est chaleureux, le personnel toujours souriant et réactif. La cuisine du restaurant est vraiment bonne et variée. La piscine est sympa, par contre même s'il y a la plage, l'océan est fort !

This is a three star hotel and so set your expectations accordingly and also that three star SL is not like the UK. The one factor that made this hotel stand out was the superb staff. Special mentions to Akila the Bar Captain who is simply amazing. Nothing is too much for him and he truly truly care about his guests. He should be in a more senior position for me and soon. The new GM (sorry no name) is brilliant. Available all the time, very visible and despite having only been there a few weeks he is making huge change and a making great difference. The brand new barman is also a breath of fresh air - bar now clean and drinks in stock and well made. Our first few days were a bit like Fawlty Towers with room not cleaned and drinks running out. It did though became clear why as the hotel was sold whilst we were there and the new multi millionaire owner arrived to meet the staff. In the final few days there was noticeable change - a new fence installed by the beach, new lights fitted to the pool and massive painting underway inside and outside the rooms and no drinks shortages at all. To be clear we had some issues at the hotel as we were AI via TUI and there was no snack bar as advertised, drinks sid run out and also no wine on AI. The latter being due to the rising cost of wine rising (as staff told us and other guests) and not due to it never being included as the TUi rep lied to us and others about. Food was tasty and the masseuse was also superb with an hour full body for just £13!!! Always plenty of beach towels and sunbeds and so never a risk to not have somewhere to lie down. Ladies on the beach by the gate are also brilliant and very reasonable for their clothing and also cheap fresh coconuts too. Don’t ignore them and share some love to them. This hotel has the chance to be amazing if the new GM gets supported. It’s small and so you get such a personal experience from the great staff. If it were mine I’d have the masseuse services advertised in every room with prices and also I’d get the snack bar open asap so the non AI guests will eat and drink there assuming you also get a menu with prices on display. If we had the final few days for the whole time then this three star hotel would have had a five rating and it was the staff - especially Aklia and the GM that gave them a four and not a three rating. If you want a personal and authentic boutique hotel on the beach - this is for you.