Courtyard Waldorf

My room was not available when i got there and both phone numbers didnt exist in her computer. I got there at 730 and she said cleaning people got there at 830 and i would have a room after driving all night i had a special event at noon so thevroom wasnt ready till 1030 , i rushed in took a shower and had to leave. After the event i came back and slept about 2 hiurs thennleft and drove home. It was a huge mix up but i called 1800 number and they found it but she was busy with other people so i had tonsit. There and wait. I cant believe her computer couldnt find me and i was a little miffed atvher callous demeanor, after all i had paid for the room already and i lost that money because the new booking with my points was free. So im out 200$ that doesnt make for a very good stay.