Red Hall Hotel

I didn't get an experience. first time trying to book a hotel and I lost the money I paid the money for 2 nights stay and didn't realise there was a deposit until already booked of 150 pound which I didn't have I just wanted to get out of the cold because 28 recently become homeless and use the last of my money to get out of the winters cold and they wouldn't even refund me anything they just took my money for nothing had no money no where to go so thanks red hall hotel for ******* my day up appreciate that you don't give 2 fucks

Room very tired in desperate need of renovation, broken lamp, lights out, moulded areas bathroom, chipped paint, old fittings, rusty shower fittings not suitable to put toiletries on, walls paper thin very loud from other rooms. Freezing cold room no accessible heating control. Only 1 tea bag and 1 coffee sachet for three days not replenished & no cups washed. Only 1 small round soap for three days. Ran out of toilet paper. Housekeeping extremely poor, bed straightened not made. Bins not emptied in three days. Front reception staff indifferent, appeared uncaring & disinterested.