Residence Inn Walnut Creek

Clean and the hotel situated in a nice and safe area. Have a Target nearby. About ten minutes walk to the BART station. There is a Vietnamese restaurant opposite to the hotel which serves hot noodles if needed !

The hotel is as described and the services are impeccable. Do be aware there is only Valet Parking ($30/night) or your choice to park on the street without any charge but only between 8PM to 10AM.

I stayed at the Residence Inn Walnut Creek from April 13 to April 27, 2025. On April 18, I turned over my recently purchased 2021 BMW X5 to the hotel's valet service. The next morning, it was returned with deep key scratches along the driver's side and tailgate (see photos below). Valet staff told me that several other vehicles -- including employee cars -- had been vandalized in the garage earlier that same week. No additional security measures were taken. I submitted photo evidence, a police report, and a repair estimate. The valet contractor denied my claim, falsely stating the damage was pre-existing -- despite my vehicle being inspected at the dealership just hours before check-in. I sent a formal demand letter to Marriott, the valet company, and their claims administrator. As of today, I've received no resolution or documentation supporting their denial. I will now be pursuing this through small claims court. I'm posting this to help other guests make an informed decision regarding valet parking at this property and to document the lack of accountability by management. I'll update this review once a final outcome has been reached.