مستخدم نزيل
16 يوليو 2025
On the whole, the stay was good and the staff, bar one who I think was the manager were good (more about her below). Breakfast was very good with good options including vegetarian. Room was comfortable and bed was good. Wifi, though, was very poor and needs to be upgraded. I was told it was better for the upstairs rooms (I was on the ground floor). The one member of staff, I believe to be the manager, was continuously rude and moody. Her customer service was appalling and ruined the stay, to the extent that I would never go back to that particular Premier Inn. She needs to be re-trained on what good customer service looks like or she should leave. She is letting the rest of the team down who were excellent and went out of their way to help.
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