I was traveling with my three children, so I needed a room with two beds. I booked it that way, and it was confirmed as a lake view room. However, when we arrived, the room only had one bed and a sofa. The staff told me this room was an upgrade, but it didn’t suit our needs at all. I asked to switch back to the original type of room, but I had to wait over 20 minutes again. I felt that the staff was really inefficient.
Eventually, we were given a room with two beds, but we had to give up the lake view. To make things worse, my son found a sharp piece of glass on the floor of the room. Thankfully, no one got hurt.
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