Quality Inn & Suites Near Robins Air Force Base

I am exhausted and annoyed I was given a joined room and all night long a baby screamed I called front desk and was told no extending check out time.

After the first night we had a certain price and the next morning I was wanting to book the room again and asked if I can book it for the same price they told me no I said well should I go back online to do it and they said they had no control of that if she had a certain price that was about $10 higher at the time and got on her computer while she was talking to me I had to leave and put money in my account in order to pay for it online and once I did the rooms were up and had changed and said online that they have been changed to like almost $20 more to me I felt like she did this and there was plenty of vacancies at the residents and I believe that they took advantage of the fat because I ate excessive amount in her eyes at breakfast yet there was no full occupancy of gas and plenty of rooms I assumed that the rooms would be or reduced to feel them so I had a bad experience there with that outside of that the rooms were nice

They hit you with more fees when you get there in the middle of the night and when you try to explain it was already paid online, they get very rude. My family stayed at 4 different hotels this trip and none of the others were like this. Also their "hot breakfast" is biscuits and gravy. No eggs, no sausage, nothing else. For cold breakfast there were brown/black bananas and corn flakes or raisin bran. Stay at any of the other hotels nearby it will cost you the same one the hidden fees are added in and the breakfast will be much better.

My electronic key failed to work one Friday night about 1 am. After 4 trips to the front desk the maintenance man determined the battery on the door was dead and replaced it. But not before consoling me because the treatment from the front desk clerk had reduced me to tears. The next morning I had to again have the battery replaced and my key still didn't work. So I decided to check out and the desk clerk berated me almost as bad as the one Friday night. When I told her why I was checking out early she was not sympathetic but asked me "what was I doing out at 1 am?". I was locked out of my room for 2 days and these 2 employees acted like it was my fault. Never at any time did either employee apologize.

I've recommended this hotel in past to friends and others. But, our stays have become consistently impacted by two things. No working ice machines on property, poor breakfast selection, and smoking in non smoking areas or outside of non smoking rooms. The front desk staff is helpful and friendly, but they can't control what the owners will not do such as needed repairs, or addressing breakfast selection so that options for low cost protein is available. If you want sugar and carbs you will be pleased if you need healthier selections like protein or fresh fruit, it is not available. If you are allergic to cigarette smoke, book elsewhere. Sad to see a great location impacted by poor management choices. The bed this stay needed to be updated. Sheets were fresh, the mattress was poor quality or worn out. It is hard on the edges and squeaks if you sit to the side of it.