Deep Blue Hotel & Hot Springs

Very Good

Poor Service and Lack of Attention to Guest Requests I made a specific request for a soft mattress at the time of booking due to a lower back injury. Unfortunately, I received no response or acknowledgment. I followed up with another request before my arrival—again, no reply. Upon checking in, I was told by the receptionist, "We don't have such option!" If I had known my request would be ignored, I would have chosen a different accommodation more suited to my needs. Additionally, when I called to ask for some tea bags, the receptionist responded with a blunt "Okay" and immediately hung up. There was no courtesy, no follow-up, and no sense of customer care. This lack of attention and professionalism was disappointing and unacceptable. I hope steps are taken to improve communication with guests and to train staff in basic customer service skills.

他家的温泉在當地很有名，位置比較清凈，但周圍好吃的挺多的。有免費的停車場，如果想更方便一點的話也有收費停車場，房間的話很乾凈，就是床小點