Warwick

Unfortunately there were only 2 young lads working in the whole hotel. They didn’t seem very knowledgable, they charged me for the stay although I had already paid through trip - they did refund me, but that was after I went to speak to them showing them my bank statement.. and my husband then had to go back again to get the refund sorted! For some reason speaking to me wasn’t enough!! They had hardly any meals available in the restaurant. Only burgers! The room itself needs a massive uplift, the bathroom looked really unclean and falling apart. Really sad stay considering it was part of a Christmas gift. Definitely won’t be returning.

Is fine

The staff were very welcoming and friendly. The breakfast had a good variety. The room is clean and a very comfy bed. The bathroom was okay. I was not a big fan of shower curtains and it had a few stains on them. So I wasn’t very pleased about that. I must warn you about parking. Even though it is not Premiere Inn’s responsibility, it affects the whole experience. It’s a private car park with limited spots. If you arrive late there will be no parking. We had to wait 45 mins with a little one for a spot to free up. So it was a bit annoying that they couldn’t recommend any other parking options.

We stayed for 2 nights. First night was boiling and so tried the aircon with no avail. Went to reception the next morning only to be told we weren’t allowed to touch the aircon in the room and we probably messed it up. How were we supposed to know not to touch it. Next night was also hot so I went down to ask if the aircon could be sorted and the receptionist went into the room only to emerge 5min later to say he sorted it. Went back to the room and nothing had changed, couldn’t even open any windows. Really restless night sleep for both nights. Breakfast was always short of items and people had to wait a for more items or go without. Nail in the coffin was we had to pay for parking even tho we were staying at the hotel. All in all we won’t be staying again

We arrived at 3pm and our rooms were not ready. We had a group booking for 4 rooms, and only 1 was available. We lost an hour having to wait around until the others were ready. We went to sit in the bar area, but left as it was pretty disgusting - dirty glasses and cutlery everywhere, dirty tables - it really had a grubby feel to it. Although our original booking had been for 5 rooms, I had called the contact centre on Wednesday to cancel 1 room. I received an email confirmation that this was done and i'd get a refund in 2-5 days, however upon check in was advised that was not the case. The lady on reception advised that she could not cancel it as I would be charged. I had to call again and was told the cancellation had not been put through. The person I spoke to did it again, but then told me the refund would take 7-11 days. Breakfast was a mess. The hotel was full, however the breakfast service seemed massively underprepared. We went down at 8.45am and found the coffee machine was out of order, there was very little hot food available most of the time with people queuing everywhere. Staff didn't seem to know what was going on - I heard them being asked repeatedly if more food would be brought out, but they couldn't answer. This really was not worth the money we paid for it. We've stayed in many Premier Inns as a family over the years, but this visit was very disappointing. Although our rooms were clean and had clean bedding, there were dubious stains up the walls in each room. Travelling from a way away, it's really frustrating to arrive at the stated check in time and have to wait an hour, in a bar area that is very dirty, and have issues with the booking that should have been resolved from the call centre. There was a print out that in each bedroom - word for word it states: "Dinner Service - DINER IS SEVERED 17.30-21.30" Summed it all up really :) The print out also says "Please enjoy a little treat on us!". This is not the case - there is nothing complimentary for guests. Not a good stay!

Check-in was fine, but room/corridor had musty/cigarette type smell. Restaurant was offering a ‘limited menu’, only for food off the ‘limited menu’ not to be available and then served with missing items. Nowhere near the experience of other Premier Inns.