The Jefferson Hotel

七月在這個酒店住了大概一週。有非常多不愉快發生，比如check-in在規定時間到了也要等很久，酒店的浴室沒有漏水系統很容易導致地上積水，還有亂收費（check out的時候試圖收Minibar沒有消費但是移動了的飲料）。 最讓人氣憤的是，在Check-out以後回國幾天之後，在沒有任何徵兆的情況下，我發現酒店從我信用卡劃掉了近6000美金的一筆錢。而且開始死活還不退。 當然這整件事情裏面，最離譜的是攜程，和攜程負責投訴的主管。在電話給攜程求助後，攜程的工作人員每天讓我等待他們半夜的電話，但是回覆不是在等酒店主管上班，就是在等跟酒店經理溝通。拖了一週，每天如此，然後電話告訴我，酒店肯定不同意退款，並且隱晦質疑我應該有過錯。而其實這個時候酒店方面給我郵件，説要友好解決此事，願意退款（郵件的時間，在攜程主管給我電話之前，我看到是在攜程主管給我電話之後）。真是離離原上譜。攜程的不負責任，和推諉官僚，讓我大跌眼鏡。

整體不錯就是空調系統太老了且毛巾太硬。不喜歡三明治床品，睡覺會蓋着不舒服

My wife and I decided to spend the week of our anniversary in Washington, D.C. We considered many hotels before deciding on The Jefferson. We are so glad that we booked this establishment. It was immaculate, luxurious, and had impeccable service. Without a doubt it was one of the best I have ever stayed in. Here are some details. Before booking a room, my wife called the hotel because they allow dogs and I am highly allergic. The representative was very pleasant and assured her that we would be given a room that had not been occupied by any pets. We found out when arriving that, not only had they honored their word, but that we were upgraded to a beautiful suite. When I say beautiful, I mean it was flawless. Comfortable bed, no odors, soaking tub, top-notch furniture, every amenity, etc. The service was equally top-notch. Our luggage was promptly brought to our room. Merideth even lent us a charging cable for my wife’s phone because she left hers at home. That was going above and beyond. We decided to eat at the Quill (a cocktail bar in the hotel). Our steaks and salads were cooked, presented, and seasoned perfectly. In fact, we frequented the Quill during our stay and sampled different entrees. Breakfast at the Greenhouse restaurant was equally impressive, with service at both excellent. Housekeeping was the best I have ever encountered. Every day when we returned to the room it was as fresh as the day we checked in. The concierges dining recommendations and comments were helpful and quite accurate. I frequently ran into Omar who was always helpful. The owner and general manager should be applauded for maintaining such a high level of perfection. We will be back. Many thanks to everyone we encountered. Your efforts were much appreciated.