Sonder Georgetown C&O

自助式酒店超棒！已是第二次入住，孩子很喜歡。房間面積大、有廚房且配套餐廚用具齊全。裝修現代，較新，房子豁亮。位置優越，在波託馬克河與喬治城商街之間，出則繁華，入則安靜，周邊有CVS超市及葯店，走路七八分鐘有trade joe's超市，與喬治城大學和白宮走路都20多分鐘，且街區安全。酒店大堂可供休閑位置較多，還有桌球。工作人員不多，但各自忙碌，並不打擾客人，提出問題可很快解決，可以通過網絡溝通，能及時反饋解決。如果説缺點，就是空調主機在房間牆壁裏，啟動時很吵，給了耳塞。我的解決之道是，降到一定温度後調高温度然後改AUTO模式，房間温度上升不到預設温度，主機就不會啟動。

โรงแรมดีืสะอาดสะดวกสบายอยู่ใกล้แหล่งท้องเที่ยวเดินทางง่าย แต่ฉันยังไม่ได้รับเงินที่ทางโรงแรมหักเป็นค่าประกันไว้ 150$ USD

This is the second Sonder I stayed at and it definitely missed the mark. The room is pleasant enough and good location, but the room smells like stale cigarette smoke and the towels are like thin sandpaper. The biggest problem is that Sonder/Marriott are so skimping soooo much on customer service that it's very difficult to reach anyone. There is only one person at the front desk who is more often than not pulled away so that means there's no one at the front desk. The app had no info about how to access the off site fitness center, which means wasting time trying to chat through the app, not getting an answer then waiting on hold for for 15 minutes to find out where it is. Same with anything else, like where is the water bottle filling station. The Sonder model is to put all the information in the app and then provide customer service through not all the information is there and the chat and phone service is non-responsive.