Marriott's Frenchman's Cove

This resort exceeded our expectations. From check in to check out everything was outstanding. The staff are amazing, welcoming, knowledgeable, responsive. The views of the apartments are just breathtaking. The housekeeping team was great too. Thank you for a memorable experience. We will come back.

I rarely leave reviews, but the service during just our first few hours at Marriott Frenchman’s Cove has been so disappointing that it warrants attention—especially for anyone considering investing in their Encore package or timeshare program. We arrived and were immediately directed to the concierge desk for activities. The young man working there was on his phone, didn’t acknowledge us, and left us sitting there for nearly 10 minutes without a single greeting or explanation. When we politely mentioned this to a manager, they shrugged it off and did absolutely nothing to address it. Later that evening, my mother-in-law and I went to the on-site restaurant at 9:30 p.m.—well within their posted hours (they close at 10). Instead of being welcomed, we were met with sneers and eye-rolls from the staff, who were visibly irritated that we had the nerve to show up “late.” No greeting, no courtesy—just open hostility for simply walking in. This level of service would be unacceptable at a budget hotel, let alone at a Marriott-branded resort that’s actively trying to pitch timeshares to guests. If this is how they treat potential buyers, I can’t imagine how they treat owners. Frenchman’s Cove is a beautiful location, but management needs to take a hard look at the culture they’re fostering. Guests shouldn’t have to feel like a burden simply for showing up.

This place was amazing and so were the staff. I enjoyed everything about this place. The room was great! The amenities the activities the beach everything was awesome! The food was tasty as well. I did not want to leave. I can’t wait for the opportunity to go back !

Property was beautiful!

The resort is absolutely stunning. From the bellman (short cut & sunglasses) to front desk (Shanique) the bar (Juan) the customer service is impeccable. My wife & I went to the spa and we both had Dyneecia. Her personality and touch made us want to move in. If the property manager/owner hasn’t already, please go see her!! You deserve to experience her gifted hands.

One of the best hotels in St Thomas. The service went above and beyond. I would highly recommend this place to anyone!