Tower Hotel & Leisure Centre

So disappointed. Visited on Monday evening for our wedding anniversary. Ordered the "fisherman's treat ". On the menu it said fish chips, mint peas and tartar sauce. I got mould tasting fish, the horrible frozen chips were thrown across the plate , the plain tasting peas were in a paper cup as was the tartar sauce. The steak was more fat than meat and the pepper sauce was way too watery The Guinness.....sour. Will never return. I said goodbye to the waiter while I walked out and he totally ignored me. Naomi was our server and she was so helpful and very good at her job. Very courteous and friendly

I have stayed in the Tower hotel frequently over the past two years while in Waterford for work. it has become a home from home...The staff are without exception the friendliest and most helpful of any hotel I have ever stayed in both in Ireland and abroad.... From the very first telephone query about availability of rooms to my arrival with a huge amount of luggage consisting mostly of work papers and books I was struck by the kindness of the staff...it was apparently no trouble to have one of the friendly hotel porters transport all by trolley to my room...thereafter any request was dealt with in the same fashion...nothing which contributes to a guest's enjoyment of their stay is too much trouble for the staff of this hotel...I have to mention in particular Susie who is on reception usually in the afternoon/evening...whilst extremely efficient she retains the human touch and epitomises the ethos of this hotel for me...On one occasion while staying there I was hit by a 24 hour gastro bug....I happened to mention it to her and she immediately offered to have a member of staff go to the pharmacy to pick up medication for me.....It was such a comfort to know that I could call reception at any time and they would help in any way possible...I also have to mention Caroline who is on reception in the morning...she is a breath of fresh air, like Susie efficient empathetic and helpful.. .I frequently have to avail of room service food in particular breakfast when working...And the lovely staff, often young, who deliver room service always have the same friendliness, politeness and kindness of Susie, Caroline and the other amazing staff of this hotel.

So disappointed as normally a great hotel for food but I ordered vegetable curry and it had only onions in it Watery and no flavour Previous full of chunky veg