بوردرز إن آند سويتس باي كوبل ستون هوتلز - واوتوما

The person who checked me in was very good as were a couple of the other people on the desk. The first morning the desk person was late and looked like they were high or at least hung over and the breakfast that was put out was missing utensils and they disorganization made you question how the food was handled. The room is dated, but was clean except for the bathtub. Because it had enough soap scum on it that it clearly hadn't been cleaned for more than just one guest, I went to the store and purchased a sponge and cleanser to clean it myself. Location was good and it was not very loud. The pillows were hard. But you get what you pay for, right?

Very friendly and accommodating staff! Out dated but clean room No bad smells nothing bad or odd. Room was wheelchair accessible and laid out well. The front desk provided a shower chair. Shower was tight but had nice hand held sprayer.

Great Hospitality, and peaceful setting! And service.looking forward to seeing you again next year!! Thanks 🙏🏾 for the adjustment to our room

The room was clean and quiet. The best part of our stay was interacting with Chalye. The morning of our checkout she overheard my wife ask me if I had seen the ice machine. Chalye immediately pointed out the location. A little later in the breakfast area, a woman was having trouble with the juice machine. Again, Chalye to the rescue. She noticed the difficulty and came right over to correct the problem. Chqlye is an incredibly observant and helpful person. Boarders is fortunate to have a person of that quality on their staff. Your motel is definitely on my A-list of motels due to Chalye's service.

Seeing as there are only 2 hotels in the area, my choices were limited-due to a wedding near Wautoma. I chose Borders-but perhaps was NOT the best choice. I read the other reviews-and wonder "did you really stay here?" "Did you not see or smell the things I did?" First off, very outdated for the cost! Secondly much work needs to be done to the hotel and the rooms! Stains, spots, not clean--as evident by the wash rag still hanging on the shower curtain holder in the corner! GROSS! Bed not comfortable and just felt VERY unclean. Oh, and did I mention the cold water? Started first at the sink, but then I had a very cold shower that morning! Please use some of the highly "upcharged" money you make from your guests and do some MAJOR renovations and repairs! And forgot to mention, by the time we got to breakfast at 8 am, there was hardly a drop of anything left. Really?

As an avid traveler with an open mind for errors this may go down as the most unprofessional and disappointing experiences I’ve ever encountered. Reserved months in advance for a wedding with 2 double beds for my family of 4. Upon arrival our room was given away and we were offered a king bed. I politely told her there were 4 of us and that would NOT work. Reception grabbed her stuff and literally walked out and told me someone would be there in 15 minutes to deal with me. 25 minutes later and no workers at the hotel the maintenance manager arrived (who had only been employed for 2 days) he wasn’t able to check anyone in, change rooms or do anything but maintenance. He was polite and apologetic but called the manager. In the end they were completely dumbfounded as to what they would do and ultimately I was not able to stay at the hotel with the wedding party. Keep in mind there are only 2 hotels in this city. I would give this place a 2 star if they had my reservation but the indelibly poor customer service earns them a 1 star. On a side note I am still trying to get my credit card refunded.