Boarders Inn & Suites by Cobblestone Hotels - Wautoma

I thoroughly enjoyed my stay here. I had to stay somewhere close to my place of employment while my home aired out after fumigation. I booked a 2-room kitchenette suite, and I was pleasantly surprised upon arrival. My sitting area was separated from my sleeping area by double doors, it was clean, and the staff were friendly and accommodating. The singular setback was the fact that they no longer provide cooking receptacles, so I had to improvise and ended up setting off my smoke alarm. I was so comfortable there that I extended my stay by a day. I would definitely return. The pool and hot tub were open, clean, and inviting.

As an avid traveler with an open mind for errors this may go down as the most unprofessional and disappointing experiences I’ve ever encountered. Reserved months in advance for a wedding with 2 double beds for my family of 4. Upon arrival our room was given away and we were offered a king bed. I politely told her there were 4 of us and that would NOT work. Reception grabbed her stuff and literally walked out and told me someone would be there in 15 minutes to deal with me. 25 minutes later and no workers at the hotel the maintenance manager arrived (who had only been employed for 2 days) he wasn’t able to check anyone in, change rooms or do anything but maintenance. He was polite and apologetic but called the manager. In the end they were completely dumbfounded as to what they would do and ultimately I was not able to stay at the hotel with the wedding party. Keep in mind there are only 2 hotels in this city. I would give this place a 2 star if they had my reservation but the indelibly poor customer service earns them a 1 star. On a side note I am still trying to get my credit card refunded.

The lady's at the front desk are really helpful, good customer service, friendly and gave the hotel a very warming environment. The pool was actually warm and able to swim and enjoy.