Fairfield Inn & Suites Waycross

We had an amazing stay at this hotel. It was beautiful The beds were amazingly comfortable as well as the pillows. Breakfast was hot,fresh & tasty. front desk staff, Gracie & Charlene were so nice! They were extremely professional,friendly & very welcoming! Thank you for having such a wonderful staff everyone was pleasant and helpful. we will return here on our way back home!! Thank you Brian & Diane Boothbay Harbor, ME

Husband came to town as an insurance adjuster to work the recent storm. Had a confirmed reservation. Got to the hotel after traveling all day and was told they had no room and he didn’t have a reservation and their system was down. Mariott confirmed he did have a reservation and knew nothing of this hotel having reservation issues. They were supposed to honor a walk policy for elite members by assisting them in finding a place to stay. They didn’t do this. Instead the staff was rude, unhelpful and no manger would call him back. They finally after two hours of waiting for a manager who never showed or called gave him 1 night stay but sent him packing the next morning. He was there for two weeks to help people harmed by the storm and treated like trash! Very disappointed! I get the storm created problems but for the staff to be so rude and unhelpful and no help just ignored by management was just wrong!

Great stay on business here, newest hotel in town! Much nicer and better stay than the other hotels in the area that I’ve stayed at. I was really impressed by the ability of the staff to make sure I was comfortable and happy in my stay despite the fact that it was my first time staying here really impressive.

Staff at this hotel does not follow-up, is dismissive and dishonest. I left a jacket in my room, called within 15 minutes of check-out and jacket cannot be found and there is no recourse. Highly disappointed, would not recommend nor will I be back.