Mt Hood Oregon Resort, BW Premier Collection

I have been to the resort twice now and each time I have been more amazed. I went with my friends and we had a room with two queen beds. The room was very spacious and very clean. The staff have always been super friendly. I highly recommend the resort if you want a quiet little getaway

I thought I had booked a premier room, the manner in which it was described, but instead entered a dirty tired space that rarely, if ever, has been properly cleaned. Room was not ready at check in but not troubled by that (until later). Next day , key did not work which I found out after a long walk to reception, that the checkin receptionist only coded it for one night (when I was charged for 2, strange I thought. Then, room not serviced, which I was told by the same person that it was my fault for not requesting it. Where in the world does that happen, or if it does, there should be a sign in the room or a card on the door to instruct it? The remedy was “I’ll inform the manager”, who never materialised, although did send an automated cut-and-paste email without any personal response. Really disappointed with that lack of interest. And was told that cleaning staff had all gone, when the same time the day before, I was told the room was not “ready”! Restaurant was slow and cold, and mediocre at best. This place sails on its location, which is fabulous, but its lobby sign of promising to immediately fix any service deficit is not sincerely interpreted. When I pointed that out to a morning receptionist, I was told she was unaware of it! On check out, I was refunded the resort fee , but not until I described this miserable stay to this really nice lady. Action should have come way before this. It’s so simple to fix poor outcomes as they occur, not pay lip service to guests who expect only that: to be treated with respect and receive what is paid for Really really bad job, Mt Hood. You do no justice for the majesty from which you take your name

Beautiful location with stunning mountain views. The rooms are cozy, and the staff is incredibly friendly. Perfect getaway spot!