Copper Swan

The location provides easy beach access and dining options. Guests appreciate the delicious breakfast and comfortable, spacious rooms. The staff is exceptionally kind and attentive, offering extra amenities.

I really wanted to like this place. I really did. It looked charming in the photos and despite the mixed reviews on different websites, the recent ones seemed mostly good. But I couldn’t tell you whether I would or wouldn’t have liked it, because I never actually stayed there. I’d read up on the area and debated for several days over where I wanted to stay. I thought about a chain hotel but I like to have a local experience when I stay in smaller places, so I decided to go with the B&B option. I tried calling a number of times over the course of a couple days, but was unable to get through. The phone would just ring and then disconnect. On my last attempt before I was going to give up, John answered. I mentioned that I'd thought maybe they were no longer in business because there had been no phone connection for a couple days, and he said something that didn't make much sense about replacing his phone.

 He was very pleasant and we spoke a bit about the area and things to do. He gave some recommendations for meals and while he seemed a little distracted, he was chatty and personable. I hadn’t planned to book immediately- this was meant to be more of an informational call- but he seemed friendly so I decided to just go ahead. I had reviewed the website and was aware that the property has a main house, as well as an out building, which is the Carriage House. I informed him that for personal security reasons as a solo female traveler, I preferred to stay in the Main House, and also that I had a service animal. While he still remained friendly, I immediately detected a very slight change in tone. Let me be clear- I have had a service dog for eight years. I am very well versed in ADA law and compliance. I know my rights, and I am not even required to inform ahead of time that I have him, but I do so out of courtesy. I’ve traveled extensively, and I know very well when someone is trying to evade compliance. It was very clear that John did not want me to stay in the Main House, as he kept referencing “dog-friendly” rooms in the Carriage House. 
There were two rooms available at a rate of $170 on the website, one in the Main House and one in the Carriage House. (We absolutely discussed this because I asked why the direct booking rate was so much lower than what was showing on *********** and **********, and he said it was because those websites charge fees.) Again, I emphasized that I preferred to stay in the Main House for my peace of mind, but he pushed the Carriage House instead. His comments were really odd and didn’t make sense- "it's better than the Main House because you won't run into anyone," “you’re actually safer in the Carriage House because your room opens right to the outside,” “the Carriage House is more secure because you have your own outside steps” (I’m not really sure how direct access to the outside makes a room MORE secure…), and he reiterated that the room was “dog-friendly”. Now again to be clear, hotels are not legally allo

We’ve stayed twice. With the old owners 8 years ago, and the new owners a year ago . Nothing has changed…please find another location! Very disappointed in something that could be great! No support both times from management!