Kimpton Grand Roatan Resort and Spa

整體還不錯，效率有點慢

Joshua went above and beyond for me and my husband! Joshua booked all three of our excursions. Everything went very smooth for us. We highly recommend Joshua. The service was amazing. Anything we needed, Joshua was there to help. The beach was clean and the staff was helpful. If you book an activity ask for Joshua he will help you with everything you need. Joshua is the only guy you need to know on the island.

We went through Resort Pass and booked this resort for the day! It’s a beautiful resort and the people were so nice to us. Beautiful pool and beautiful beach. I want to go back soon. I wish we had more time there. Bar service was wonderful too. We weren’t there long enough to have lunch but there are restaurants close by.

We had an absolutely wonderful time at the hotel - couldn’t have asked for a better stay. A special thanks to Joshua from the activities center, who made us feel truly welcome from the start. Every day he went out of his way to check in, see if we needed anything, answer our questions, and even arranged a dinner reservation for us. His kindness, thoughtfulness, and sense of humor made our trip even more memorable. Thank you for the laughs, my friend—we’ll certainly be back!

I recently stayed at this property with my spouse and two kids. Overall, it was a very good vacation, filled with lots of beach and pool time. Our check-in process was fairly smooth and quick. We were received with a welcome drink and promptly taken to our canopy view bungalow. The room was spacious and clean. Waiting for us was a charcuterie board, bottle of sparking wine, and a personally written note from the staff. I thought that was a nice, unexpected gesture. My kids were very excited with our room being divided into two floors. The bedroom had a king size bed and a very comfortable queen sized pull-out/sofa bed. There was also a balcony with a view of the other rooms nearby. The bathroom was stocked with shampoo, conditioner, and body wash, as well as q-tips and face pads. You can also order toiletries via room service if needed. After we checked in, we came back to the front desk to see if there was a room upgrade available since we are Platinum Elite members through IHG; we were offered a double queen room in the main building. We were underwhelmed by the room after seeing it, so we passed on the offer. We did have a couple issues with the AC making loud knocking noises in our original room the first couple nights. We also noticed there isn't good ventilation in the rooms, which makes it feel muggy and stuffy. When we reported this to the front desk staff, a pregnant employee by the name of Angie (I believe), seemed a bit dismissive and told her coworker in Spanish that we would need to pay out of pocket if we wanted a different room. She indicated that the original upgrade room we were offered had been blocked for us, but that offer was no longer available as they had given the room to someone else. I found it to be pretty rude for her to say to her coworker we'd have to pay for another room in front of us, since I speak Spanish and could understand what she was saying. I think it could have been handled better if Angie explained all our available room choices, including paid upgrades. She told us there were no other rooms available. We asked for the manager's name to follow up with him. We returned to our room while they came to fix the air conditioner. The maintenance guy spent about 20 minutes in the room looking at the AC, and then abruptly left without saying a word. A while later, before we even tried to reach the manager, Wetzel, called us to inform us there was a 2 bedroom villa in building two available for the remainder of our stay. We of course accepted the room since it had an ocean view. This was a great example of good customer service, the manager taking the initiative to help us before we reached out to him directly. There are four restaurants on the property, Alera, SeaSalt, The Drop Off, and Voz Cafe. We ate at all of them but Seasalt. The food on property is well-prepared and fairly priced for a resort. My only complaint is regarding the 32 ounce cowboy steak we ordered for dinner at Alera one night. It took

Joshua from activities was amazing! Helped us with everything Organized all of our transportation and set up all of Our tours It was seamless!