Hampton Inn by Hilton West Bloomfield Novi

Located in a great area. But a lot of minor inconveniences that annoyed me. The digital key for the room I picked did not work (room 126). The front desk person rolled their eyes at me instead of being understanding and apologetic when I showed my annoyance with this - I carried in all of my things and had to use the restroom after a long drive and expected to get right into my room. The manager had a much better demeanor though. The room only had decaf coffee pods. The carpet had small rocks on it between the beds - obviously it was not vacuumed. The bathroom faucet handle leaked and items I had on the counter got wet. The lotion bottle was empty. And one of the beds were creaky - made noises whenever you moved. Individually these are not a big deal - all combined though was aggravating.

Overall, our stay was quite good. Our only quibble was that the smell of chlorine was a bit strong in the lobby.

The only reason I gave 4 stars on some of the property was because we had a difficult time finding the entrance (after doing a few U turns, we found it) and the parking was kind of sparse. But the hotel itself was great. Clean & staff was friendly. I usually dont leave reviews if I just have and average experience, but I felt compelled to leave this review because I wanted to let the hotel know what a gem they have with Chris (or Kris?) at the front desk!! She was unbelievably fantastic and so friendly....she made our experience so much better just by being herself. She leveled up our whole stay.

The property was clean and well maintained. The staff were exceptionally helpful. We did not get 4 sets of towels for the 4 people in our room but staff quickly remedied this when brought to their attention.

Underwhelmed I was disappointed with the overall upkeep of this hotel and the cleaning staff, however the breakfast area was great!! The staff in general were very helpful and courteous.

Clean and comfortable The room was clean and the bed was comfortable. The breakfast selection was good. I would stay here again.