هامتون إن ويست ديه موان لايك درايف

***1st message sent to hotel text service the night we checked in: We left right after we checked in to our room. We just got back to our room for the evening. The room smells very bad like mildew. When we got undressed to go to bed, we noticed the floor feels damp/wet & gross. ***2nd message sent to the text service the next morning after I talked to the lady at the front desk: Even when your head of cleaning walked in, she said: "whoa!" As soon as she smelled the room right when we opened the door. I guess this is your way of fixing the wet nasty floor for guests?!?! At least she was sympathetic, because she knows no one should've been assigned this room; and brought us blankets so we wouldn't have to walk on a completely wet floor. Also; when we got back last night, the air was on the coldest setting, I put the temp all the way up to 75, it's still only 66 degrees in the room... so that's broken also! We definitely should not be paying for this crappy room. I am not happy at all. The night person shouldn't have ignored my texts. The person at the desk this morning, offered to put in a work order, that totally wouldn't help our situation this morning... very nonchalant and didn't care. When I started explaining our situation, she replied "oh yeah..." so she knows we had a problem and texted, but she said sometimes they don't do a good job at replying to texts at night. This is not good customer service at all. When I checked out, I re-explained my situation to another male at the front desk. He said he'd give my info to the manager when she gets in about a refund. I waited a whole week. No one had contacted me and no refund was refunded! Worse experience in a very long time!!! A. Taylor Omaha, Ne

Pam at the front desk was so kind and helpful. We had a large group and she was very accommodating. She went above and beyond to make sure our needs were met.

Our greeting from Pam at the front desk set the mood for a truly positive and memorable experience. While in Des Moines for State Baseball ⚾️, no other place could have been chosen that might have even compared to the superior quality and sincere service we experienced. A huge thank you to the entire staff at the Hampton Inn / West Des Moines.

I recently had a wonderful stay at the Hampton Inn West in Des Moines, Iowa. The rooms were exceptionally clean and comfortable, making it easy to relax after a long day of travel. The complimentary breakfast was delicious, with a variety of tasty options to start the day right. A special shout-out to Heidi at the front desk—she was incredibly friendly and helpful, going above and beyond to ensure my stay was pleasant. Highly recommend this hotel for anyone visiting the area!

Clean quiet and good cakue

Clean, very friendly staff, and great options for continental breakfast.