I never write bad reviews, but our experience at this Delta Hotels property was so disappointing that I feel other guests deserve to know what happened. During our stay, we experienced cockroaches in the room, extremely poor air conditioning on the top floors, and major maintenance and safety concerns. At one point, a gazebo fell onto an area where a guest was sitting behind my wife. Thankfully, we were not seriously injured, but seeing something like that happen was extremely concerning. We also had to go to Guest Services three separate times to change rooms because of the problems we were experiencing. On top of that, only 1 of the 3 elevators was working, creating long waits and making the overall experience even more frustrating. The moment that really ended our stay was when my 6-year-old daughter found a cockroach in the bathroom. She innocently said, “Dad, there’s an ant in our room.” It wasn’t an ant. It was a cockroach. As a parent, that was the last thing I wanted my child to encounter while on vacation. We ended up leaving and going to an Embassy Suites because we no longer felt comfortable staying there. I have pictures documenting what we experienced because pictures don’t lie. What makes this even more disappointing is that we were still waiting for Marriott corporate to acknowledge the issues we reported, and we never received the response we expected. The one positive thing I can say is that we initially booked two rooms for four days, but we were only charged for one room for three days, which I appreciate. I want to be clear: I am not writing this review to make money. My wife and I are doing just fine financially. This is about accountability and making sure other families know what they may encounter. Delta Hotels carries the Marriott name, and honestly, this experience was embarrassing for the brand. Marriott has built a reputation that people trust, and properties operating under that name should meet a reasonable standard of cleanliness, safety, maintenance, and customer service. I hope Marriott and Delta Hotels take these concerns seriously—not just for our family, but for the next family that walks through those doors.
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