سبرنجهيل سويتس باي ماريوت وست بالم بيتش

Need to improve smell, amenity and service They dont give free amenity, slipper and water, you need to provide this item for yourself

Encountered multiple issues during our stay (see details below). Brought this to the manager's attention (via email), but never got a response - this definitely shows how much they care about their guests. As a Marriott lifetime gold member, I was very disappointed with the stay. 1) We stayed in room 411. Both the shampoo and body wash were COMPLETELY out (only the conditioner bottle was refilled), so none of us could shower properly. Unfortunately, we discovered this after midnight, so we hesitated to contact the front desk. 2) The mattress of the trundle bed in room 411 was so dirty that my daughter refused to use it and ended up sharing the bed with others. 3) Upon check-in, neither elevator was functioning properly. Elevator #1 kept opening and closing repeatedly (on the first floor), while elevator #2 was not responding to service calls. We had to wait a significant amount of time while they are being repaired before we could get to the fourth floor with our luggage.

It was clean. My family enjoyed breakfast!!!