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Stayed here last week. Service was great, but the hotel rooms are in dire need of an update. Had an event in the ballroom with over 200 people. Restroom availability completely inadequate for the amount of people (2 stalls).

Horrible customer service. Actually, no customer service. Called the hotel and Rickey answered. I asked him to confirm my reservation for this Saturday night. I gave him my name and arrival date. He said he could not confirm it without a confirmation number which is not true. He then hung up on me.

Some Improvements Needed The staff was friendly and courteous, however the hotel is a little dated. At check in, the toilet in the room was not clean as the person who used it, sprinkled on the seat, luckily, I had cleaning agent to clean the seat. The sink in the kitchenette was dirty, the sink appearred coffee stained with a sugar packet paper in the sink for the entire 3 days stay. I did not used the kitchen. The bed was made on a daily basis, breakfast each morning, limited food selections, the same thing served each morning.

Very clean and comfortable! The room was extremely clean and comfortable. We also loved the bar area and the bartender was very friendly during the happy hour!

Excellent experience after a long day. Really appreciated the welcome and service with a smile from Ricky J. 5 star review.

I recently stayed at the Embassy Suites in West Palm Beach and, unfortunately, my experience did not meet expectations. We were given room 1407, and from the start, the door was damaged and the keys kept getting deactivated. We had to go back to reception every single time to get new ones, which was very frustrating. The cleanliness of the room left much to be desired. The small drainage holes in the bathroom sink were black — something that could easily be resolved with bleach. Behind the nightstand, we found trash left by a previous guest, which suggests the room hadn't been properly checked. Even worse, the hand soap bar was still in its wrapper, and when I opened it, I found a hair stuck to it — clearly, it was reused. The shampoo and body wash dispensers were not full, which made it feel even more careless. In general, housekeeping standards were quite poor. The window ledge and the exterior of the windows were visibly dirty and neglected. On a more positive note, the breakfast staff were all very kind and helpful. The food selection was fine, but there was no hot milk available, so if you're used to having coffee with warm milk in the morning, that won't be an option. There’s also no espresso — only very diluted American-style coffee, which is quite disappointing for European guests. I tend to pay close attention to details and hold hotels to a high standard, especially those in this category. While there were some positive aspects to our stay, I believe there’s room for improvement in terms of maintenance and cleanliness. I hope the management takes this feedback constructively and continues to enhance the guest experience.