Valverde Country Hotel

Very friendly staff. Very helpful. Shower drainage not good. Iron and iron boards not accessible

We were never informed of power cuts and its corresponding impact in a room with small fan and the inability to open windows due to plenty of mosquitoes and other insects. The whole family had an awful night and were dumbfounded to learn that they have a generator and simply forgot to put it on. This is appalling customer service. No indication of depth sign around a swimming pool which plunges up to 2 metres and you can just imagine the risk for the customers Customer care zero

We booked and paid in full on 06 January 2023, for 1 night 06 May 2023. It's our best friend's daughter's wedding. It's far, we don't drive at night and Uber is too costly there and back. Today, 2 days before, we found out they dropped us! No explanation. I even reached out to the owner and GM, JP Valverde, who has not responded, but ordered a refund. It's RUINED the wedding for us, as we can now only go for the afternoon wedding and not the evening anymore. Shame on you guys. You don't deserve any new business!

Unfortunately this venue is one of the worst I have ever stayed at. We came down to attend a wedding, and were booked in at Valverde for one night. From leaking roofs, to first only having cold water, then no water at all, this venue has some major issues. The floors, and stair cases had constant puddles on them from the leaking roof- this is a huge safety issue. The facilities are also the bare minimum- while the bedrooms look updated the bathrooms are in desperate need of upgrading. No 2 point plugs were provided, when the hair dryer was not working, no spare was available. The room rate that we paid, included breakfast- however the food was terrible- and the eggs were probably powdered eggs and not fresh. Sadly, even though all these issues were raised- no one has contacted us to even apologise about the poor service If I could give negative stars I would. fortunately for me I was booked in somewhere else for the second night of wedding festivities, and many of my family members ended up checking out early and seeking alternate accommodation