Hampton Inn Pittsburgh/Wexford-Sewickley

This place is what I would consider a mixed bag, some of the people here were awesome and others not so much. I stayed here because it was close to family and I am an honors member, but it sure didn’t feel that way while I stayed here. I got several text messages asking how my day was and when it started out, it was good, and maybe it’s the weekend staff I’m not 100% sure. The trouble started this morning when we went down for breakfast and around 9:30 they started to run out of things in the breakfast area and their response was well that’s all we have for today. Oh well thank you I was under the impression that breakfast was until 10 AM not 9:30-9:40 when apparently they start to run out of stuff and choose not to replace it. And how nice of them at 9:50 to start closing the door to that area letting us know that hey we’re about to be closed in 10 minutes. There was a point where you could barely fit through the door to get what you were looking for and that was at 9:55 which once again I’m under the impression when you say 6 to 10 you mean 10! The next issue we ran into was when we went to have family over in the lobby area or at least where the high table is we were told sorry that closed at 10 o’clock. Which is crazy because we were down there past 10 o’clock the night before and there didn’t seem to be a problem. I will say that there was a lack of courtesy on behalf of, at least half of the staff. There wasn’t the smile that I’ve gotten in the past, there wasn’t a thank youse and have a nice day and we appreciate you being here. It was more of a Hey that area is closed at 10 o’clock, or please leave your towels over there. This is just not what I’ve come to expect as an honors member. Next time I visit this area, I will either stay at a different hotel chain or I will stay in the city where we have stayed at the Hampton there and been treated like honors members.

We've stayed here a few times before without any issue, but something has changed here. Maybe there's new management or a new franchise owner? This is our experience. There are no restaurants within walking distance. A convenience store and a car wash are the only close businesses. The property was clean, the internet worked well, the beds were comfortable. The breakfasts were not appealing. The HVAC had to run all the time or the room got really hot. Unfortunately, the HVAC smelled musty. The bathroom sink had very slow drainage. The toilet had to be flushed twice with EVERY use as the water pressure was poor. One of the lights in the room didn't work. Room darkening shades did not close completely so some light was always in the room. All those issues would be known by housekeeping, so presumably also known by management. If they won't keep up the Hilton standards, we won't stay here again.

Reasonably priced, close to Pittsburgh, a little aged but got the job done.

Great stay, great value What you would expect from a Hampton Inn. Our room was great. Very nice design, I especially liked the shower design. Breakfast was fine, protein choices were egg white frittata and sausage patties. They also did have a waffle maker.

The lady at the front desk was very nice when I arrived and checked in!

Nice place