The Langley, a Luxury Collection Hotel, Buckinghamshire

Really not up to par for what’s advertised as super 5*! Had to change rooms in archival because ours was smoked out from the kitchen. The suite was nice and generally well appointed but still issues! Notably the hairdryer was missing the safety filter on the back so i caught up and burnt off a huge chunk of my hair. Turn down service came early and when asked to come back later, didn’t. The room was generally noisy and I was particularly miffed at being woken up 08:10 by staff loading their trolley outside the door for 15 mins having a chat and bashing about. Why store toiletries in a cabinet outside one of your best suites is beyond me! There was no way to know about breakfast and when we called down to reception late after supper they said they would take an order but couldn’t tell us what our options were. Ended up paying a £30 ish for one coffee and some cold mini pastries. Spa changing facilities are very impressive BUT having been in them once we didn’t go back. Both the pool & jacuzzi were full of dirt and sand and no explanation from staff when asked. Massages very average at best. Lots of equipment in the pool area didn’t work. Plus sides… resturant is great. Bar was good. Built environment impressive. Service needs serious attention. We were told a manager would be in contact, 3 weeks later, nothing.

Beautiful estate in the counrty. Loved the suites and overall feel of coutry estate experince. Staff were wonderful and very accommodating. Would love to come back and stay next time we are in London.

Reception staff/Spa Staff: 5 stars Grounds: 5 star Spa: 5 star Room: 5 star Dinner: 4 stars Breakfast: 1 Star As above, the princess Marlborough suite was excellent. Cigar selection decent. Your nice and remote and feels like your in a little countryside bubble . Don’t eat breakfast.

Been coming once every year since 2022 and I can just say that it is a great hotel, the spa along with the swimming pool and other institutes such as the gym were fantastic. The staff were kind and ready to lend their services at any required team. The walks around the hotel are also very nice, the nature is beautiful. The hotel rooms are 5 out of 5, super clean. They are also comfortable and the designing is top notch! Only reason why I have not put this 5 stars is that it is to a slight extent a bit overpriced but the quality of the place outweighs that.

The RUDEST front of house staff we have EVER experienced. I seriously feel people need to second guess whether or not the hospitality service is for them. I am 37 weeks pregnant and due to reconstruction at our home my husband and I wanted to book the largest suite at the hotel for a week for the first week of our son's life to rest whilst our home was being completed. I'm not sure if it's because we don't meet the ethnic profile of their usual clientele but they wouldn't even let us get past security. The nonchalant and rude tone taken even left the security guard apologising on the Managers behalf. So upset and humiliated and hurt that we are still facing this level of low regard in 2025. I really wish I had recorded the interaction it would have gone viral showcasing the preduice and lack of compassionate service some niche, traditional luxury hotels still uphold. Heartbroken.

I cannot fault this hotel at all, our stay was fabulous. My husband booked it as a birthday treat and even though we don't live far we had never heard of the Langley before. As soon as we pulled up outside the hotel the staff came and took our luggage and Katrina on reception duties was superb at giving us a tour of the facilities and taking us to our room. We had a walk around Langley park which adjoins the hotel before enjoying the hotel bar which is cosy and welcoming. We opted for All Day Dining in the lounge rather than the restaurant and with it being January the hotel was very quiet and romantic. Next day we had spa treatments (bamboo massage...brilliant) and the spa facilities were superb. Our bedroom was in the old brewery house and everything was spotless, you can tell it's all new. A birthday card and balloon was waiting for us in the room which was a nice touch. I would love to come back to the hotel. Was unsure because of some of the reviews but I can't agree with them, we loved our stay, all the staff were fantastic, the breakfast was delicious and the spa was fab.