The Leam Hotel

Shower room toilet disgusting mouldy slip matt and cubicle toilet loose not fixed to floor trip hazard into bathroom lack of water pressure on flush lack of hot water at night noise excessive from road as on jnc with traffic lights with noise pub very near

We went with Just Go and the journey was good. John was a good driver and kept us well informed. On arrival at the hotel we were asked to leave cases on the ground floor and go to the basement for tea/coffee while keys for rooms were given. First impressions were fresh decor but old ply doors were painted dark brown and bannister rails worn and scuffed. After about 20 minutes, in which people got their keys, a lady came back downstairs looking very distressed. 'The rooms are disgusting!' she said but nobody from the hotel responded. I asked her to sit with us and tell us what was wrong. She said the room was dirty and the fridge had old food it it. I thought that she and her friend had paid extra for a superior room, as ours did not have a fridge. We were then given our keys and, on entering the room found it clean and nicely decorated. However, the bathroom had obviously been hastily decorated and had a large lump of emulsion on the wall by the sink. The bath shocked me as it was a cream bath but had a dirty yellow appearance. Lifting the toilet seat exposed a collection of dust and hairs under the joint. All the white filler around the bath and sink fittings was both peeling off and very grubby. In the bottom of the bath was a plastic non slip mat which looked brown, dirty and very unappealing. Under and behind the sink was thick with dust and grime and the chrome towel rail was the same. The lino was the same pattern and type we had on our kitchen floor in 1973. It was rucked at one side and marks showed attempts to make it flat. When I looked up from my bed the ceiling was a disaster. Outlines of cladding were covered with a thick coating of filler material, looking really unpleasant. My husband used the toilet and found that leaning over to get toilet paper made the pedestal lean over also. He found there were no scews to hold it down. Sometimes a loud howling noise came when we used the water. My husband found his mattress very lumpy and thought he detected springs under it. The bedside lights were wrongly wired. There were no drinking glasses in the room. Going down for dinner revealed a lot of people who were dissatisfied. The distressed lady said she was writing to Just Go and several other people agreed. Several people reported that their TVs had no signal. It was quiet in the dining room and I felt there was an atmosphere of unease. I felt we had been 'conned'. The food was nice and staff very efficient and helpful. I feel that Just Go must not have inspected the rooms and that they and the hotel owners were guilty of putting people, some quite elderly and disabled, through an experience which was not nearly as good as they had a right to expect. As I left the dining room on the last morning I noted a large chip on the bottom of a wall mirror. It had been there all week. I also noticed a ***** of wood lying on the floor, it having come away from the skirting. Anyone could have tripped over it. I felt the hotel needed an extensive refit

Stayed at the leam with friends for 3 nights. Clean room. Breakfast was good. Excellent staff Vicki and Mark were super friendly. Vicki is a Ray of sunshine. Will definitely go back.

Gave them feedback after they emailed me with all the issues, not bothered to reply. Shower leaked into room below, shower cubicle was mouldy, temperature gauge on shower was faulty, sliding doors on shower cubicle faulty to the extent that I had to let my partner out of the cubicle when the doors got stuck, breakfast was cold, chef needs to get a temperature probe before they make someone Ill, room had been decorated and tape around socket not removed,pointed this out, not removed during our stay, brown stains on bottom pillow, my feedback to the hotel is in the pictures, a dilapidated venue, needs money spent not just a lick of paint.

I stayed at this hotel for 2 nights whilst visiting my daughter and will definitely be staying again next time I go to visit her. I had a freshly decorated room with a very comfy bed and amazing sea view. There is a nice reception/lounge area with comfy chairs and sea view where you relax with a drink and watch the world go by. Friendly and helpful staff and great choice at breakfast. It’s also greatly situated for public transport with buses and the train station just a few minutes walk.

We stay here once or twice a year and have been doing so for the past 10yrs. The staff, Carla and Mark are fantastic. They go over and above to help making the stay enjoyable. The rooms are very clean and cozy. If you get the chance to book one of the seawiev rooms, the view is amazing. Have never had a bad experience here and it’s right in the heart of the seaside and close to the town centre so you can easily walk to everything.