Global Luxury Suites White Plains

I would give 0 stars if I could. My stay was mostly pleasant, until I requested to extend my stay. I am here on a work trip indefinitely until we hire a replacement employee for the area I was staying. I gave them two weeks notice for the stay extension and they requested I pay up front and sign a lease, to which I obliged. I understood this was an apartment and I was staying over a month at that point. THE DAY that my original stay ended, I was on location for work taking appointments and I received a text saying that my stay could not be renewed due to my credit score. They gave me a minuscule fraction of the notice that I gave them and they did not even give me time to offer them a co-signer before they refunded me and locked me out. I canceled my sessions for the rest of the day as soon as I received the text, a loss on daily revenue for the company, and as soon as I arrived I could no longer access the apartment to gather my things. They had already changed the digital door code. I spoke to a wonderful apartment concierge who called this third party company for me and they gave me a temporary access code and just 30mins to get my things. The absolute lack of respect for their guests is appalling to say the least. I have never been treated so poorly by a company that is supposed to be a place of hospitality. I will never book through them again.

Fantastic I was very impressed with this "hotel". It is more of an AirBB as your unit is an apartment in an apartment building with permant residents. It comes nicely furnished, including basic kitchen essentials (like service for four, pots and pans, coffee maker, etc). All of the amenities are modern, and the in-unit washer dryer is a huge plus. I also really appreciated some of the welcome gifts, including some coffee/tea, laundry detergent, and your basic hygiene essentials. Property communicates with you regularly and gives you good information for a contactless check-in and check-out. The only detraction is the thin walls. It was very difficult for me to sleep because of the noise in the surrounding units. Dogs barking, TVs blaring, kids screaming, etc. I turned on some white noise and was fine, but just be aware that there's a lot of commotion in the surrounding units.

Great location, friendly people, great apartment

Nice view from the apartment and great for business trip.

Not that great Overall the property is okay. But furniture quality was very poor. The bed was not very sturdy and the sofa was very small and adult could barely fit on it. The sofa bed was very uncomfortable. They gave us a moldy shower curtain liner and there was no where to put your soap or shampoo in the shower. The bathroom only had one towel hanger. However the appliances were good. The location is good because it is close to the train and malls. There was no customer service onsite and when I asked for an extra blanket I had to wait for the next day to get it.

Had a roach in my room when i arrived my reservation was cancelled with out anyone informing me about an cancellation i looked foolish going into the lobby wasn’t informed i needed an access code to get into the room. Took me 10 phone calls to get someone on the phone once i did i then knew my reservation was canceled she got me my access code once reopening the reservation once i got up stairs with my family the pad to enter code took 2 minutes to work once got in room the bed wasn’t made we had to make the bed ourselves while making the bed discovered a filthy pillow that should’ve been discarded. The dressers had scratches and writing on it as well as the wall the floor was filthy the room was supposed to have 2 key fobs it only had one which made me and my wife very uncomfortable with our 2 yo 1yo and 7 month old. Round 2am my wife scream and woke me come to find a roach was crawling on one of our belongings trying to get into our bed after the roach was killed was literally jumping out of my sleep thinking something was crawling on me just couldn’t wait to get out of this place once we got some rest while we barely did 5am a car honk it horn for literally 10-15 mins straight another disturbance. The floors had our children feet black as if this floor was mopped or cleaned in weeks. Everything just felt un-sanitized. I left all my emails as everything occurred. I was told i can only get refund for the day i didn’t stay smh