Lodge at Whitefish Lake

This Lodge needs better service and attention. Make sure you know which area of the Lodge you are staying in. There is the Main Lodge and the Viking Lodge. This is the 2nd stay at Lodge at Whitefish. The first stay we had a beautiful room in the Main Lodge, overlooking Whitefish Lake. The second time, not so great with a room facing the parking lot. We had lunch and dinner at The Boat Club which was extremely bland. We even tried the Tiki Bar for lunch and nothing impressive either. Quite shocking you can have a beautiful view and below average food. Don't order a cocktail with tonic water either, it is always flat, even after attempts to fix it. The pool and lounge chairs need a MAJOR facelift. It was packed with kids and crowds of people. We tried months in advance to reserve a boat. We left tons of messages and no one called us back. Luckily we rented with a local company and got fabulous service. If you go downstairs in the morning to grab a coffee or muffin, be aware, it will take forever as there is only one barista at the counter. People were quite upset they had to wait in line for over 30 minutes!! On a positive note, the shower pressure is great and the rooms are spacious.

This hotel sits on a magnificent property, surrounded by mountains and on a lake . The area is magnificent and we loved being in Whitefish .. that said the hotel is a dump and in need of a major refresh ... The carpets throughout the property and the rooms . Lampshades with holes in them, poor to no.lighing in rooms , they are so old and tattered they look dirty .. we booked a loft suite ( great space ) but the only place I would sit was on the bed after they changed the linens .. cost was 1000 per night and looked like a 200.00 Hiton Garden Inn .. Housekeeping was awful I.needed to ask a couple of times daily for my room to please be cleaned prior to 4 on it got to the point where I said just give us fresh towels and change the linens . people were very nice and did everything they could to try to make the guest happy ..

I had a terrible experience here last year that has been weighing on me for a year. I felt like I had to post. It started because the staff downgraded my room to a room with insufficient beds. They didn’t tell us they downgraded our room, it was only when we went to the room that we discovered this. When we went to front desk to tell them they made a mistake, the only thing they offered to make up for it was a rollaway, which was absurd in a hotel we paid $700 a night for (especially because my room type I had booked was extra and they didn’t offer money back) and the room they offered was so tiny the rollaway would barely fit. When we explained that this wouldn’t work for us, the manager made us sit in the lobby while he ‘figured out what he can do.’ They made us sit in the lobby for hours, until eventually they gave us a nicer room (that they clearly had available the whole time). However, we couldn’t enjoy the nicer room, because the next day, they made us wait for them in the room for hours as they decided what to do with us. It was clear they were waiting to see if somebody else would book the fancier room, as both days they waited until late in the day to say we could keep the ‘fancy’ room. Which meant, in the end, we didn’t get do anything at all at the hotel but sit in the room or the lobby waiting for them. We didn’t get to enjoy the resort at all or hike at all.. During the entire experience, the manager kept haranguing me that ******* books their rooms wrong, and that it’s my fault for booking with *******. I understand if there’s an error with *******, but if you choose to offer rooms through *******, you can’t blame the guest for booking through a platform you choose to offer rooms on. Also, if this is a known issue, why don’t you either fix it or stop offering rooms through *******? But what’s even worse is that he was lying about ******* booking the wrong room, because I had called two weeks in advance to confirm the parking situation, and the lady at the front desk at that time (who was super nice) confirmed to me my booking and confirmed the number of beds in my booked room. Even when I told him I had previously confirmed with a receptionist my room type, so I knew it wasn’t Expedia’s fault, he kept harping on this rather than trying to fix it. He was clearly trying to blame me for a mistake on his end, and it felt like he was hoping I’d feel embarrassed and accept ‘blame,’ rather than trying to fix it. I got so frustrated with him making us wait for hours while he flipped flopped both days and then on top of it, kept haranguing me for *******, that I got really upset which caused him to give me $100 to eat dinner there as a freebie. While this was nice, I guess, it didn’t at all make up for it. I basically paid $1500 to wait in a lobby or sit in a slightly larger room for hours. Honestly, it was kind of humiliating, the way they treated me, a guest, like me and my family’s time didn’t matter and we need to just wait o

everything was as advertised This place is heaven and not many compare to the setting and the accomodations we had all ages and everyone was happy

We stayed at The Lodge at Whitefish and while there are a few positives, overall it just didn’t live up to the hype—or the price tag. The good stuff: The location is definitely nice—close to town and with some pretty views of the lake from the condos. The restaurant, maintenance, and pool staff were all friendly and helpful, and the spa looked really nice (although we couldn’t get in since they said they were short-staffed). The lobby and grounds are kept up well, and the condos themselves have good bathrooms and a decent kitchen. The not-so-great: The rates are sky-high for what you actually get. The lake view is blocked by a bunch of boat docks, which kind of ruins the setting. Condo furnishings feel cheap, worn, and a bit tacky. Ours didn’t even have a washer/dryer, which was surprising. The beds weren’t very comfortable, with thin covers and no extra blankets or pillows (not great when it got chilly at night). The kitchens are bare bones—no condiments except for salt and pepper. Front desk staff was also unhelpful and even a little rude. For families, options are limited. Beyond the pool and the lake, there’s not much for kids to keep them entertained. You can't really walk around the lake and the "nature walk" suggested to us was a paved path along the highway. Bottom line: This place markets itself like a luxury resort, but it’s really mid-tier at best. Definitely not worth the premium prices they’re charging.

This was our first trip to the area and we intentionally selected a hotel with amenities and a good location. The location was really the only thing we ended up feeling was “as advertised.” Upon our arrival, the valet declined to assist us with parking or our bags, just directed us across the street. We selected a Viking suite not being aware that a very busy street separated our room from all functional amenities. The room is very dated and showing wear (cob webs on the lamps did not help). The pool and hot tub in our building were completely closed the entire three days we were there (over a busy weekend). The front door to our building (not monitored by anyone) was frequently ajar and unlocked. On our day of departure the elevator did not work, so we had to hand carry our luggage down the stairs. When we checked out our bill has three days of “optional fees” added without our knowledge or consent which I only caught after I left and had to email to have it removed ($42 in total). There is over $150 of fees and taxes per night on top of the extremely expensive room rate for what was offered. At no time did anyone ask about our stay, which is reflective of the effort that was put into making our stay comfortable and enjoyable. On our next trip, we will find an AirBnB/VRBO.