Homewood Suites by Hilton Williamsburg

Our room fell far below Hilton standards, which is especially disappointing since it was an automatic upgrade to a 2BR suite as a Diamond member. This was the last night of an 18-day road trip, and we had plans to meet friends shortly after check-in. It wasn't until we returned later that we noticed the condition of the room. Lamp shades damaged and stained. Sofa bed cushions so worn that they sank down into the frame of the sofa. We skipped the complimentary breakfast in the unattractive lower lobby. Couldn't wait to leave. On a positive note, the manager, Kijana Casserly, was very helpful as I tried to locate the ice machine shortly after checking in.

I have been staying at this Homewood Suites for over 10 years. The reason is the amazing Staff. The staff addresses me as Mr._____ every time I walk thru the doors . I have many choices of where I can stay when I travel for business in Williamsburg, but this Place is my Favorite by far. I also want to praise their excellent manager Kijana Casserly whose dedication to making my stays feel like I am in my home away from home when I am their guest.

Stacy is the friendliest and kindest woman ever. She is knowledge about the area and was so helpful. The entire staff and were attentive snd kind. The facilities pristine and clean & the breakfast team and food was delicious and Lady Diane is so funny and helpful. The suite was clean and felt brand new. You will love this location. Coming back again.

Good hotel, friendly staff, nice breakfast options, clean rooms. Enjoyed having the two bathrooms as a family of six. Close to Busch Gardens and the Premium Outlets. I would recommend and would stay there again.

Greatly impacted our Williamsburg Family trip!!! Everything about this stay was 5stars.

great staff, very clean, comfortable beds , convenient kitchenette and everything worked in it. convenient and well tended outside pet area - will stay again