Pineapple Beach Club - All Inclusive

Hello Pineapple Beach Club. Finally have a moment to drop a line on our stay at the Resort from June 1 to June 10 of this year. It was fabulous, the hotel &amenities were very good, the food was very good with many choices to pick from. As for the Staff, they are beyond excellent. The following people should be commended for their above excellent courtesy & service . They are Ronnett, I cant say enough about Ronnett her kindness & friendship are beyond any words that we can express, Supervisor Nicole & Ishena extremely kind at breakfast, Jo-Ann who makes fantastic Omelets, Annetta kept my caffine going in the evening, Supervisor Monetta very accommodating & helpful. Kevonte keep the food flowing & hot. Tricia very courtesy & entertaining. Anderson a super nice young fellow who is always there to help. Lastly, Denie he is the beach ambassador super nice young fellow. because of these fine people, they are the reason that my wife and friends will be back staying at the Pineapple Beach Club. They are the true backbone of your Resort. I do hope that they all return after your renovations are complete. Please do not hesitate to contact me if needed.

We booked in March for our upcoming thirtieth wedding anniversary on July 8. I wanted a small hotel with good snorkeling possibilities right off the beach. I started getting very excited and wanted to find out everything I could about the resort. Tripadvisor and YouTube were my places to scout. I found: Monday - Managers Cocktail Party Tuesday - Karaoke Wednesday - Garden Dinner / White Party Thursday - Mexican Night Friday - Beach Buffett / Mini Carnival Saturday - DJ I was most looking forward to the Garden Dinner and Beach Buffett Mini Carnival. We set off on July 5 at 4:00 AM after our flights with layovers we arrived at 6:20 PM. Our traveling day from Hell was finally over. We checked in our room set off to find something to eat and head off to bed. I thought it was strange to be in a hotel room with no windows. You heard me right NO WINDOWs - not in the room or bathroom, none. We were only located 10 steps from the quiet pool with the Tickled Turtle Bar. OK we take the good with the bad. When we got up the next morning headed to the Beach to claim a spot and find some breakfast. The Topaz Restaurant had a nice selection of foods, hot and tasty. for even the pickiest eater. The problem was the open-air restaurant was like eating in a bird sanctuary. Birds flying every which way trying to steal your food and let's not forget the "droppings" everywhere. We headed to the beach to check out the snorkeling, The beach is beautiful with gorgeous blue water. It felt like I stepped into a picture. While snorkeling I saw a lot of beautiful fish including trunk, parrot, and tangs while finding most of the coral to be bleached and dying. Water clarity was not good until you reached the reef that is just inside the open end of the bay. The next morning, I went to make reservations and found out that most of the nightly entertainment had been reduced to soundtracks with a singer. No Beach Buffett, no Mini Carnival, no steel drum bands. When I asked the reason, I was told "This is our off season and very low capacity of guests." I also then asked the hours and days of the Tickled Turtle Bar that was near to our room and again was told it is closed during the off season. To make this long story short and try to focus on the positives: We loved the Cafe' 1761 Coffee Shop and couldn't get enough of the Outhouse Restaurant up on the hill. Also booked an outing with Mr. G & Marvin to Stingray City I LOVED THAT! Every time I walked past the turtle enclosure, I took the time to stop and chat with the little guys and wish them a good day.

Check in was via a QR code which was a bit confusing and it was slightly disappointing our room was not ready until a couple of hours after we arrived, but once we were in our room we were instantly on holiday. Our room was everything we wanted it to be. It was spacious, air conditioned, and literally steps from the beach. At night we sat on our porch with drinks in hand listening to the sea. There was plenty of storage space, the bed was big and very comfortable and the pillows were just right. The shower was superb. Room towels were renewed every other day and bottled water was provided. The only suggestion we have would be to change the toilet door to a solid door in lieu of a louvred one to provide more privacy. The majority, say 95%, of the resort staff were extremely friendly, polite, helpful and great fun and went out of their way to make our stay as enjoyable as possible. A few staff members were a bit grumpy, but that's always going to be the case. The resort is exceptionally clean and very well maintained. Staff work hard to keep things at a high standard. The beach was beautiful and the sea was crystal clear and there wasn't any sargassum. There are three pools and they are all very well looked after. There was no shortage of sunbeds on the beach or at the pools and there were towels available at the various storage points. We booked reservations at the Pineapple Grill and at Chef Pietro's but much preferred the Topaz buffet where the choices were varied and plentiful. The food was never piping hot (including at the a la carte restaurants), but that was partly due to guests not closing the lids on the food containers. The nightly entertainment was good fun and enjoyable with great effort made by staff to provide a variety of different things. We went on two trips, a private island tour and to the Shirley Heights sunset party, both were very reasonably priced, interesting and provided good experiences.