Element Wilmington

I stayed at this hotel for business. I was impressed with the hotel during my stay but would question ever staying again after my experience working with their staff regarding my bill. I am a Bonvoy Titanium Member so am very experienced in how to obtain my bill. The element claims they have no record of me staying there. Even with a confirmation number and exact amount of my credit card charge they have been unable to send me anything showing receipt of my stay. Unfortunately the stay was booked through my corporate travel agency so Marriot Corporate is not helpful either. Based on this experience I would be cautious to stay again.

This hotel is brand new. Only open a week when we visited. It’s absolutely beautiful, clean, and was perfect for our stay. Our room was great with the new beds and linens and pillows. the free breakfast every morning with homemade frittatas and muffins and much more was such a delight as were the lovely ladies running the breakfast. Just so friendly and accommodating. Tim at the bar is such a great guy with lots of stories and information to share. Thoroughly enjoyed sitting with him during their free happy hour. Sharon at the front desk went out of her way to make sure we enjoyed ourselves and that everything was perfect. I’m sure there’s lots going on behind the scenes with such a new opening but you’d never know it as a guest. Thanks to all for making it a great stay!