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衞生：乾淨整齊 咖啡隨時供應

I’m definitely not pleased with this hotel. First, my window faced the hotel’s front awning, which is made of brick or concrete, making it feel like I was staring at a wall. Second, the dish soap still had residue on it. Third, I found a wet contact lens on the desk in my room, making me question whether the room had even been cleaned properly. There are other grips but, these were the ones that annoyed me the most. And when I asked if I can exchange my room, I was told that everything was booked. You would think they would do everything in a power to satisfy a unhappy customer.

Excellent stay Excellent room and cleanliness was amazing. Breakfast was phenomenal as well. The only thing was a little uncomfortable was the bed, slightly hard. Shower pressure was awesome and I also enjoyed how quiet the hotel was considering the amount of people staying during our stay.

I had a reservation for May 6th paid in full. I called the hotel to add another night to my stay. They said it would not be a problem over the phone. I arrived at the hotel and was told that I needed to call ******* to pay for the additional night. I called ******* and my call was disconnected 4 times. Ultimately the hotel told me that I had to pay them for the night I had already paid for and the additional night and then dispute the charge with *******. I was almost 3 hours from home without a hotel to sleep in. I would think that the hotel could just have had me pay for the additional night at the site. ******* didn’t help me either.

Room was clean and satisfactory and the breakfast was excellent. Room was at the end of hall and noisy near stairway. A/C was lacking control and had very low flow for cooling, and the room keys never worked. Felt sorry for the staff as she had to come up and let us in every time during our stay (several other customers were complaining of the same keys issue).

Concern #1: Staff uncertain about TV channels and operations. We wanted to watch a basketball game on ESPN. The television was not responding properly, and the staff seemed uncertain as to how to advise us. Concern #2: Both the room bathroom door, and door to hallway , had significant squeaks when opened. This is a problem when multiple people are sharing the room, and people get up during the night to enter a bathroom with a squeaking door. Some simple WD-40 spray by housekeeping could solve the problem. Marriott knows better.