Holbrook Manor & Spa

Placed in a brick single story bedroom come lounge . Very grubby carpet. Vertical blinds hanging from runners. Area generally in poor repair. Hot and and cold tap in bathroom constantly running. Garden view. (REALLY) £83 No breakfast. Reception no real interest and the garden cafe closed at 1600, despite being told it would offer some simple foodstuffs and drinks. Forget it. Spa users some were very rude and clearly guest staying over were well done the list..

Friendly Quiet Lots to do Just an overall good place to stay

I would like to say a massive thank you to the lovely housekeeper think her name was gemma i couldnt unlock the door the room 23 on Tuesday the rooms was spotless windows open when i arrived Gemma is a lovely professional housekeeper

Stayed for my nieces wedding which was also held at Holbrook Manor. A charming setting. The house is as you would expect old and a little rustic in places but overall a wonderful experience. My room was clean, the bed comfortable with everything you could possibly need including tea, coffee, toiletries ironing board, TV and fan. I used the spa facilities which include a steam room, sauna, jacuzzi and pool. Whilst the decor around the pool is a little jaded the pool itself is great. Plenty of lovely places to sit outside. Breakfast included everything as expected and was great. Staff were very helpful. I would definitely come again.

When I booked afternoon tea for my daughters 21st birthday, I checked that we could sit in the actual Manor House section, as it states on the website, they will do this for intermate groups. I further explained, it was really important to do this as we had been some years before, with a family member who is no longer alive. They confirmed that this would be fine as we were only a small group. Upon arrival, after waiting for attention at reception, we were told to go to the Garden Cafe, part of The Club. I explained this was not what I'd asked for at the time of booking. The gentleman seemed uninterested and just kept saying it would need to be in Garden Cafe. We sat down, in a very hot uninteresting room. The fan was on, but aimed at the serving counter and the window was open directly behind it, making the room even stuffer. We confirmed that we had paid extra for one of the afternoon teas to have a glass of prosecco with it. I was pointed to the fridge to get a miniature bottle myself. We were not offered any top ups on the hot drinks, and the one with the prosecco, didn't even get a hot drink! The small sandwiches were fine, but very boring. The scones were all identical sizes, and looked exactly like the ones we buy from Asda in a packet. The jam in an individual serving glass jar and the cream in an individual serving plastic pot. The Little cakes, had obviously been bought in frozen and defrosted, as most had damp bases. 100% NOT HOME MADE. At no point did we get asked if everything was alright by the person serving us (there was only one) who was often not present anyway. When we finished, we didn't know where to pay as the person serving had not been present for sometime so walked back to reception. I was given our bill price by the gentleman, who asked if everything was alright. I said that "it definitely wasn't worth the money" and explained what was wrong and again mentioned the disappointment in not being in the Manor House. I went on to show him the page on the website that said it was available for intermate groups. He said intermate meant 10 -20 people! He did not apologise, offer any discount, or even look interested in what I was saying. We then had to go back into the cafe to pay. We got the impression they were used to people complaining. My daughter then went onto have a prebooked Spa treatment, which she said was OK, but not great. Really disappointed. Will not go back, and will not recommend to anyone.

Tired facilities in the spa Shower in room had no water pressure Single bed mattresse and both divans old and well past their best Tap in sink wobble and not fixed to sink