Lainston House

We spent two nights at Lainston House on two 25% discounted dinner, bed & breakfast packages, one eating in the Wellhouse restaurant, the second in The Avenue. Both restaurants were outstanding: The Wellhouse cooking from a wood-fired giant pizza-style oven - fantastic steaks, pizzas, grills. The Avenue with Professional Master-Chef Winner Tom Hamblet - a stunning multi-course Michelin star quality meal. Breakfasts were also very good. Service was outstanding across the board. Our room, Mulberry, was lovely but access on the top floor was up a steepish staircase, not good for some people - good air-conditioning, great bathroom with tv. However, the building needs quite a lot of maintenance, windows and frames in very poor condition, magnificent grounds looking very 'unloved' but the food and room were outstanding!!

Beautiful building, rooms and gardens, very picturesque. We stayed in the 4 poster bed suite and whilst large and comfortable it lacked a fridge and air con. Bathroom is overall amazing, and again spacious. Side shower jets not working (2 out of 4), not a huge deal but when you pay ~£500/night you expect things to work. Cooked breakfast was lovely, but took 45 minutes to arrive, whilst the salon was not even very busy. Table was unstable and failed efforts by staff left my other half to find a way to balance it. Again, at £30/head I would expect no issues of the sort. Bar and barman were quality, priced accordingly. Overall the building and the outer space could definitely do with some updating.

A lovely hotel within beautiful grounds. We had a beautiful four poster suite which was huge with an amazing bathroom. The food in both restaurants was excellent as were the breakfasts . The staff were friendly and helpful. Definitely worth a visit .

Lainston House is beautiful! But I'd say the best part of my stay (apart from the great food) was the staff, always so friendly and genuinely happy to see and talk to you in more depth than often expected! Gerry was always a warm and welcoming face, so enthusiastic and lovely to chat to. The Lady who ran breakfast was also very, very nice (I'm not sure of her name). Thank you to all the staff for a lovely time.

Stunning location. only downside is that we were only staying for one night! great service, beautiful terrace and long walks straight from the property. Food was great and the ambiance relaxed and friendly. the service was polished and professional

I went as a couple with my husband for 2 nights. We had fond memories from years ago staying at the hotel. During our stay we were unable to use the lounge in the daytime as it was reserved for corporate clients, every time we went to use it there was a Reserved sign and the lounge was set up for an event. We then tried to use the bar instead (which is a small library type of room). In this room the hotel staff were selling wedding packages etc to customers, speaking very loudly, so again no peace to sit and relax or have a drink. As it was a sunny during our stay we decided to try and sit outside for some peace and to have family guests join us for lunch. However, there was a corporate barbecue taking place. So during our stay as private guests we had nowhere to sit other than our room or outside in the garden. We had asked some of our family to join us for a light lunch on the Monday, but as the lounge was occupied and the bar busy we sat outside. I do not know where we could have gone at the hotel if the weather had not been good. Apart from no use of the public rooms during the daytime, the general decor was dated and rather shabby, the ladies toilets for the restaurant did not flush properly (I mentioned this to a member of staff) and there was dust in many areas of the hotel. Even in the dining room dust was visible to the naked eye on the wood panelling - as my husband looked at me from his side of the table to where I was sitting he could see dust behind me. The one positive from the stay is that the staff were all polite and helpful. A very disappointing experience and we will not be staying again or recommending this hotel to friends or family. It might be wonderful for corporate clients or wedding parties, by as individuals the hotel did not cater for us.