Val-U Inn

Horrible place and experience When I arrived I was told that they did not have my reservation and no rooms were available. The check in area was full of boxes and not organized at all. They stated that they could not see a reservation for me and that they could not accommodate me. They recommended that I move on and find another place and gave me a phone number for *******.

We weren't even allowed to check in. We made reservations through Cheaptickets and when we arrived they said that they were having computer problems and couldn't check is in. We had two really sick people and needed to rest. Nothing like feeling turned away at the Inn.

Trashy; Not as advertised; DO not stay here Not as advertised; No cable or SAT service; no remote control; cigarette burned hole on the bed spread; fire alarms went off at night and also in the morning 3 times; No ice;

Very rundown hotel. Pool out of service. No internet. Loud guests. Old fixtures. No noise insulation. Seems like a place likely to close down.

They didn't honor my paid reservation saying that ******* had cancelled all reservations (and not told those of us holding said reservations, which means that the motel itself should have let us know ahead of time, as they apparently knew already) for that night (which was the night before the annular eclipse) and made me pay $106 to have a room that night, which is reprehensible in the extreme. Sure, the lady at the front desk (Sherry) was otherwise nice and attentive to guests' needs, but I don't believe her story. No proof offered. However, if I want a room that night in town, her offer is likely the best offer, so I have to take it, not question it and not get upset with her. It's too bad, I have stayed there before and like the location. But taking undue advantage of guests who have already paid is disingenuous and Travelocity should consider NOT having this place on their website as a result. Yes, I did have another problem, which they took care of enough to my satisfaction, so it wasn't all bad. And they gave me a newly renovated room (good job there) which they hadn't planned on filling that night apparently, but it stings to have had to pay again for a room for which I had already prepaid months before. And while Sherry offered the next customer a miliary discount, she had not even discussed any possible discounts (military, AAA, AARP, etc.) with me and just took my extra money. I feel had and it helped to ruin a once in a lifetime experience. Let the buyer beware.

First off, I almost didn't get a room. I walked in to check in and they looked at me as if I was lost, referred me to another hotel that was probably where my reservation was. I confirmed the address, and I was in the right place. I went to get my reservation from my car and sure enough, I was in their system. It seemed as if they were overbooked and cancelled all their reservations about a month back. They said I would have to get a refund from *******, well I booked through AAA. All in all, they gave me a room. This room was the worst I have ever seen, and I am not super particular. There was no cable/satellite, just a coax cable hanging over a mirror with a copper wire hanging out of it. The remote had been chewed by something, I assume a dog as this place is pet friendly. There were cigarette burns on my comforter and bleach stains (I hope). I noticed blood droplets on the carpet. The room smelled of cologne. I did check for bedbugs and that was about all it had going for it (as I didn't find any evidence). Now, I realize that this may not have been a room they were looking to release as they didn't even realize I was coming. This was the weekend of the eclipse and the entire town was booked out, or I probably would have tried another hotel. In their defense, the staff was really nice. They sent a guy out to fix the tv reception, and he was there promptly and a nice man. The front desk staff, while seemingly frustrated that my reservation had not been cancelled, was very nice.