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I made a reservation a month in advance that was "non-refundable". Unbeknownst to me was that the property was under renovation. Upon arrival the room assigned to me was not ready for occupancy and without other options, we had to go elsewhere. The management refuses to issue a credit to my account under the guise that it was sold as "non-refundable". Complete scam. Bait and switch. Absolute dump. They make a living selling weekly and monthly rates to transients if that will tell you anything. Too many other options in Winnemucca. Avoid this place like Covid19.

First off, I almost didn't get a room. I walked in to check in and they looked at me as if I was lost, referred me to another hotel that was probably where my reservation was. I confirmed the address, and I was in the right place. I went to get my reservation from my car and sure enough, I was in their system. It seemed as if they were overbooked and cancelled all their reservations about a month back. They said I would have to get a refund from *******, well I booked through AAA. All in all, they gave me a room. This room was the worst I have ever seen, and I am not super particular. There was no cable/satellite, just a coax cable hanging over a mirror with a copper wire hanging out of it. The remote had been chewed by something, I assume a dog as this place is pet friendly. There were cigarette burns on my comforter and bleach stains (I hope). I noticed blood droplets on the carpet. The room smelled of cologne. I did check for bedbugs and that was about all it had going for it (as I didn't find any evidence). Now, I realize that this may not have been a room they were looking to release as they didn't even realize I was coming. This was the weekend of the eclipse and the entire town was booked out, or I probably would have tried another hotel. In their defense, the staff was really nice. They sent a guy out to fix the tv reception, and he was there promptly and a nice man. The front desk staff, while seemingly frustrated that my reservation had not been cancelled, was very nice.