DoubleTree by Hilton Winston Salem - University

The lobby and king bed suite was amazing. The disappointments were the ballroom setup. When arrived room was not vacuumed and tablecloths were stained and had holes in them. Very nasty and embarrassing. Should get a refund or told to use our own. Several employees did not greet guests in a courteous and friendly way. Front desk Chrissy and catering prep person. Larry, the manager was very commendating. He even dressed for our event theme. Made us feel very welcomed at home. I was disappointed in the food but the selection of food was not my choice for the event. The bartender was great and the drink he made was delicious! No one was available to assist with tech issues. Was given a projector and no more. No remote for monitor in other room. The room displays outside of rooms were not used so guest would know where event was held. The brunch was ok. Not more than a usual breakfast. Basically continental with bacon, potatoes and eggs. Not much other choices of drinks, pastries. Very convenient off the highway. I will return to stay again but will not use any other amenities and breakfast.

I had an amazing experience thanks to Christine at DoubleTree by Hilton! From the moment I arrived, she went above and beyond to make sure everything was perfect. Her warm, welcoming energy made me feel right at home, and her professionalism was top-tier. Christine truly represents what great hospitality should look like — attentive, kind, and always ready to help with a smile. Thank you, Christine, for making my stay extra special. You’re a true gem!

Worst hotel experience in my traveling career. I had a reservation and while enroute to this hotel I was in involved in a car accident. I called the hotel from the hospital (to get checked out). While at the hospital, I called the hotel to let them know I wasn’t going to make my reservation. And the general manager advised me that they were going to charge me one nights room rate. I guess (in her mind) business is more important than people. After speaking to Hilton, they stated that they allow for extenuating situations late cancellation. It is ultimately up to the hotel staff. Good luck if something happens outside of our contol, and you can’t make your reservation at this place. I will never stay here (or any Hilton) after this experience.

Great experience

Just needed a place to stay for the night and it was convenient. Doubletree always delivers

Amazing