Leasowe Castle Hotel

Great building and location but room was tired.

Service was good. Staff was friendly. Enjoyed the food. Room was cosy.

Booked very last minute in a deal package as it had been recommended to me: I spoke to a lovely lady Michelle who booked it for me. I had mentioned on the phone call it was my birthday and when I arrived there was a lovely little surprise in the room. A nice gesture. The food was excellent quality, evening meal really good steak and breakfast was great plenty of food if you wanted it from a hot and cold buffet. The staff were all polite and friendly and the waiter who served the evening meal provided first class service. The package price included dinner bed and breakfast a bottle of Prosecco and a cocktail each. Room was clean and comfortable. Some parts of the hotel is a bit dated and could do with modernisation and some areas need a bit of paint. The friendly staff good service and excellent food made me overlook the decor. I would recommend and also visit again. Thanks.

On the 6th January 2025 , I booked a room for myself and my Husband with breakfast.I received booking confirmation etc. One of the emails mentioned that there is currently an issue with the heating system in the hotel. By this time I could not find anywhere else to book and was very disappointed that this was not mentioned when I spoke to the staff about availability or on the website when I booked. On arriving, the reception area was cold and we were informed that they had given us a heater in the room and it was on. The room was warm in parts, but the bathroom was freezing. We requested another heater and this was supplied. Later in the evening we entered the bar to be told the chef was not able to cook this evening so no food. This met, we had to leave and find somewhere else to eat,. The nearest place is we would have to drive. On returning to the hotel, the power points in the room kept flicking off and on. We were advising not to use both heaters, has this was overloading the system. The heaters were very noisy so could not be left on overnight, so we woke up to a freezing room. Breakfast was very disappointing due to the room being very cold and when the food arrived it went cold in no time, so not very edible, for which I paid an extra £20. All the staff and visitors had to wear coats and hats at all time. This is not what I was accepting and feel that I should be offered a discount for the inconvenience we suffered? I have sent them several emails and they have not replied to any. I would also like to say that the staff were great and tried their best under very difficult circumstances.

We went 5 years ago so husband and I decided to recreate our visit. Booked online with what looked liked a great January discount of 30% off hotel booking and 30%off food in their restaurant. Perfect or so ww thought. Evening before we were due to arrive i received anx badly typed and spelt email informing us that the hotel currently had no heating but rooms would be adequately warm and comfortable. No mention on website before booking or option to cancel as who would stay on the coast in winter with no heating? There are plenty of other hotels locally we would have switched to if we would have been alerted to this situation prior to booking. On arrival the drive way was dark no lighting with pot holes, at check in payment was taken which I was expecting a deposit of £200 otherwise again as otherwise suggested we would of cancelled and gone elsewhere. We dropped off our bags in the room then made our way to the wreckers bar for some food. £15 for a burnt and dry lasagne that looked as if it had spent a long vacation in the oven. Yuk. Room was ok we had a twin room and pushed beds together to create more personal space as we sleep. Room was freezing when we returned after our meal. I rang reception 7 times before it was answered and requested a extra duvet. This was delivered within 10 minutes. Employee was nice and attentive apologised for roomhaving no extra duvet or heater as was promised in the email. Bed was too hard but that is down to personal preference I guess. Overall we will not be back again in the future as since visiting we have read some horrible news related to this hotel I wish we had seen earlier

I attended an anniversary party here with my partner February 2024. The party was for a colleague of my partner and her husband and as we were coming over from Liverpool decided to book a room. We had actually stayed here once before probably over 15 years ago for a wedding of a friend of mine so I was looking forward to returning to see what it was now like! After our original booking we got a much better deal nearer the time in a sale. We arrived handy and decided to grab a bite to eat in the bar! We got burgers which were really nice and had a couple of pints. Our room was small but had everything we needed and we had a nice view from our window! We had a little walk round the grounds there’s a little wooded area we stepped into in but there’d been a lot of rain so it was a little boggy. The party itself was really good and the function room was nice! Staff were really nice and worked hard across all areas of the hotel. After the party we returned to our room and had a lovely nights sleep as it was just so quiet! Breakfast the next morning in the small breakfast room was nice although no continental but the cooked breakfast was more than enough. We had a lovely night and have even thought about popping over again for a night.