The Westin Surabaya

商務出差 服務還算貼心 有welcome drink 工作人員也會陪同上房間 位置很方便 早餐也很豐富 但是人總是太多太吵了

非常的滿意

出差到泗水，原定2晚，入駐當天因行程更改衹能住一晚，前台表示可以接受，衹需要攜程發確認函即可，平台發過3次郵件給酒店均未回覆，第二天到客房部要求處理提前退房的申請，才被告知他們不同意退款，服務極差。

洗澡打開噴頭一股臭味 一定要換過濾花灑

工作人員英文流利 酒店在大型商場裏面非常方便 在泗水住了兩天都沒出去 吃喝玩一站式休息 酒店很新一切都很滿意

I recently had the pleasure of staying at The Westin Surabaya, and my experience was nothing short of exceptional. From the moment I arrived until my departure, every aspect of my stay reflected the high standards that Westin is known for. Check-In and Reception: The check-in process was smooth and efficient. Staff members at the front desk were welcoming, professional, and attentive. Despite arriving slightly earlier than the standard check-in time, the reception team made every effort to accommodate me promptly, setting a positive tone for the rest of my stay. Room Quality: I stayed in a beautifully appointed room featuring modern decor, plush furnishings, and floor-to-ceiling windows offering a stunning city view. The room was immaculately clean and thoughtfully designed for comfort, with Westin’s signature Heavenly® Bed ensuring restful sleep. Amenities such as a spacious work desk, fast Wi-Fi, and a well-stocked minibar added to the convenience. Facilities: The hotel’s facilities are top-notch. The gym was large, modern, and well-equipped, catering perfectly to guests who wish to maintain their fitness routines. I also enjoyed the serene outdoor swimming pool, a perfect retreat for relaxation. The Heavenly Spa offered a luxurious experience, with professional therapists and a calming ambiance that helped me unwind after a long day. Dining: Dining at The Westin Surabaya was a highlight. The breakfast buffet at Magnolia Restaurant featured a vast selection of both local and international dishes, all beautifully presented and fresh. I also tried room service one evening, and the food arrived promptly, still warm, and well-prepared. The hotel’s attention to culinary detail truly enhanced the overall experience. Staff Service: Throughout my stay, the service was consistently outstanding. Every staff member I interacted with — from housekeeping to concierge to restaurant servers — was genuinely friendly, attentive, and willing to go the extra mile to ensure guests’ satisfaction. Location: Situated adjacent to the upscale Pakuwon Mall, the location is highly convenient for shopping, dining, and entertainment. It’s also relatively close to the airport and key city attractions, making it an excellent base for both business and leisure travelers. Overall Impression: The Westin Surabaya exceeded my expectations in every category. Whether you are visiting for business, leisure, or a special occasion, this hotel delivers a luxurious and rejuvenating experience. I would not hesitate to recommend The Westin Surabaya to anyone seeking comfort, impeccable service, and world-class hospitality in the heart of Surabaya. ⭐️⭐️⭐️⭐️⭐️ (5/5)