The Dower House Hotel

We stayed here for our first wedding anniversary. We had stayed before and had a delightful experience, hence why we came again. We wish we could say the same this time around, but unfortunately this was not the case. We booked a junior suite with a double bed, although on our arrival we discovered that the “double bed” was simply two single beds pushed together. They were not even secured together with any clips or the like, as we have seen done elsewhere before. Far from ideal for a wedding anniversary I am sure all would agree!! The room itself was not well cleaned, with dust and cobwebs everywhere. We drew our situation to the attention of the receptionist when we checked out. The response was simply: “yeah, most of our rooms except two have only single beds”. No apology, no recognition of our upset, nothing. It was rude, cold and entirely uncalled for. Also, a weird policy to have so many rooms without double beds in this way?! All in all, completely unacceptable. This is especially bearing in mind we had specifically drawn the reason for our visit to the attention of staff when booking. We also asked when booking if we could have some information about what the hotel could offer in light of the occasion; again, no response whatsoever. Credit must, however, go to the breakfast staff. Breakfast was lovely and the staff acknowledged we had made a booking for our anniversary. We decided not to eat at the restaurant, it was extortionately expensive and a limited menu. We wonder if things have changed since Woodhall Spa lost their 40’s festival. Comparing our most recent stay with the previous stay, now Dower House seem to have lost all sense of pride in what they do. A real shame as there is so much to like and enjoy about the area… Woodhall Spa is a lovely place and we will be back there, although Dower House will be far from our first choice.

Nice place to stay Clean and tidy nice place to stay

This was our first stay at the Dower House and we can't recommend it highly enough. We stayed in the Lodge and the room was spacious, beautifully decorated and comfortable. All the staff were extremely helpful and the breakfast and dinner were excellent. Well done all of you!