Crewe West

Value for money. Comfy bed. No complaint for a short stay. Lots of restaurants nearby.

Is nice.

Room fairly comfortable, bathroom clean. No Aircon in the room. No lift at this establishment. Witnessed a young mother and baby offered a first floor room. I personally had to help her get all her luggage upstairs. She informed me that she had specified that she had a baby and requested a cot when booking was made. Cot was not available in her room on arrival. Luckily she had her own travel cot.

Made a booking and requested a room to fit a cot (I had my own but they said they could provide), it was made clear I had a baby, they put me in a room upstairs with no lift....how was I meant to get upstairs on my own with a pram, suitcase and travel cot? Front desk were not helpful and told me it was just 1 flight up.

They staff and really nice, Always would say hello and polite and very attentive However our room was tired old dirty and grubby. Reminded me of a 1980s hotel that was in need to a major decorate and tidy up . Carpets we really grim , marks on curtains and walls were marked , it’s a shame as location is great and the staff are great .

Have stayed here before with a group last year so knew location was good for where we were going. There was/is an issue with the group booking for the most recent stay and double payment and 2 rooms booked for each of us which is already being dealt with at head office as waiting for a refund for this but is taking its time. Angie the receptionist who was on both Friday when we checked in and Saturday when we returned was absolutely brilliant with the group and looked into booking situation and gave us all a present when we went down for dinner. Bed was very comfy, but when you are 4ft 9in was a bit of an effort to climb in. Would highly recommend this hotel.