Washington Central Hotel and Sleepwell Inn

We booked a table of 8 in the Bistro/Restaurant to celebrate an informal baby shower. On the day, the staff looked after us really well. The girl who served us was brilliant, so special thanks to her. We all had lasagne and veggie lasagne with various sides and it was all beautifully cooked. They also put some balloons on the table that I had dropped off in the morning, so went the extra mile. Only feedback was being asked for a pre order on the Friday night to be given back by Saturday seemed a bit last minute. I fully expected this, but it would have been better to be asked more in advance to allow this to be gathered. Also when I dropped the balloons off, at the suggested time, there was no one on reception, so I had to wait about ten minutes before eventually tracking someone down to help. Easily fixed issues but just to flag up. We will be back! Thank you

I stayted at the WCH, in the annex about 25 metres from the main hotel, and would not choose to do so again. On arrival everything seemed fine, other than they only had me booked in for one night when it was two. I went to my room. The room was a very odd triangular shape requiring me to move awkwardly around the furniture to get to and from the bed. Other than that, the room was fine. I arrived back at the hotel on the second evening and my key did not work; I could not get through the outside door. I went back across the road to reception to get this sorted out and my key was re-programmed; I got through the outside door but not into my room. I went back, came back to my room, it didn't work. I went back a third time and the receptionist seemed more interested in finding a hairbrush for her daughter's wet hair and sorting out another item for her other daughter than sorting out my room key. Eventually she came with me to the room, changed the batteries in the door lock and, my key didn't work. She gave me another programmed key and that did work. Whilst I was talking on the phone in my room the maintenance person just opened the door to come in. He did not knock or establish if there was someone in there. Having realised I was in the room he then closed the door and then reopened it to apologise.

Used this hotel as a base to start the coast to coast cycle route. It's sister hotel is across the road, where you leave all your kit. The hotel is not staffed and you get a key entry card again at the sister hotel. Rooms are ok, clean and tidy, the beds are poor, very hard and cheap quality, as is the furniture. Bathrooms are good, bath, shower etc. You would not stay here for more than one night and its not a place for a romantic weekend, but it is what it is, a cheap stop over hotel, that clean, tidy and safe. There are no leisure facilities, unless an ironing board counts!