Hyatt Place Grand Rapids South

早飯結束時間早，想吃的東西很快就沒了

We paid extra to reserve a two-queen-bed room through the hotel’s official website. However, upon arrival we were informed that only a one-king-bed room was available.

We booked the Hyatt South for a June wedding weekend. After confirming Friday availability by phone, I booked directly, received an email confirmation, and cancelled my backup hotel. When we arrived Friday at 10:00 p.m., the front desk told me my reservation had been cancelled. They claimed a “credit card on file” was declined—but the number they had wasn’t mine, and I was never asked to provide a card in my phone call. They also insisted they tried to call me on Friday, yet my phone records show no missed calls, no email, no text. Instead, the hotel cancelled both Friday and Saturday nights, leaving us stranded late in a fully booked city. We ended up driving home and scrambling to find another room for Saturday. I’ve stayed at Hyatt Downtown Grand Rapids many times without issue, but this Hyatt was nothing but problems: wrong credit card, no notice, cancelled reservations, and no accountability. When I complained, the manager said they did all that was required and offered “significant” loyalty points. That vague offer was never quantified, and my several follow-ups were ignored. Hyatt cancelled a confirmed reservation, left us without lodging, and ignored my attempts to resolve it. After I redeem or discard my existing points, I’ll be closing my Hyatt account and taking my business elsewhere.

Why Hyatt rooms seem to be comfortable the TV service is so bad. I have stayed at 3 Hyatt's now in the past month and all had no wifi service for there TV. Was so disappointed. Glad I had my computer to watch my programs such as Netflix or Prime Video.

Reserved room to attend a wedding. Upon arrival [although early] was told early check in would not be a problem. After checking with housekeeping to verify that cleaned empty rooms were available, [they were] was informed it would be an "extra" $50 to check in. This was explained as "policy" and nothing could be done otherwise, I could talk to the manager on Monday. Having to pay extra for a room that was reserved, clean, and empty is to say the least outrageous. Early/late check in and out is a common courtesy at most, if not all chains we have stayed with in the past. Providing there is available rooms/times. To add insult to injury, although I was not able to reach the manager, Monday, Tuesday, Wednesday.....I left several voicemails, and NEVER received a return call. Was told rather bluntly on my last attempt "our manager doesn't take calls about refunds..." T take it all to yet another level....The "management" has placed a white board announcement in the lobby, proudly announcing that they will "reward" with 500 points for good reviews.......They would be much better served with providing excellent customer service as a "policy" vs a policy of charging fees for common courtesy...

Excellent hotel. Super clean and tidy. Room was perfect. Staff were very efficient and present. Coffee was excellent. Nearby restaurants were great as well