Atour Hotel Yunlong Lake China University of Mining and Technology Xuzhou

Si Nian at the front desk provided excellent service. He also helped carry the luggage to the room and was very enthusiastic. He also upgraded our room. The room is spacious and bright, and there are also my favorite Atour black tea drinks. The breakfast is rich and has local characteristics of Xuzhou. The restaurant on the fourth floor is very beautiful and has its own personality. The facilities are complete and the environment is very beautiful. There is also an art gallery next to it that you can visit for free. Great 👍

This negative review was given to a male intern wearing glasses at the front desk. He was not proficient in his work and tried to shirk responsibility in various ways. From the beginning, I said that I didn’t want front and rear rooms, and it was best not to be next to the elevator. When I got the room card he gave me, I confirmed the location of the room with him again, and he replied that I was in the middle. When we went up and saw that it was the tail room, we went down to find him. He told me that because there were only two front and tail rooms, I said that you should have informed me at that time. I was really speechless, and then he told me that I would have to wait twenty minutes. minutes, and then waited for about 50 minutes without a single apology. After changing rooms, we were given a piece of fruit as compensation, but we didn't move. There was dust on the quilt cover in the room I changed into. I don’t know if it was not cleaned or what happened, so I asked my aunt to come directly to change the quilt cover.

The service at Atour Hotel is really excellent. The front desk staff is enthusiastic and the catering department is responsive to every request. They promised to make Xuzhou "Yanta Soup" tomorrow.

The room is so spacious, the largest one I've ever stayed in at this price, and the facilities are also very clean. The pajamas and slippers are very comfortable and textured, and the bathroom is rare without a window and it smells good. The point is that I forgot to bring contact lens care solution at night, so I scanned the complaint code on the table, thinking that if someone replied, I would reply, and if no one replied, I would just use eye wash liquid. Unexpectedly, the front desk lady called me in two minutes and said that they could pour me some of their own. I was so touched. The mineral water given to me when I checked out the next day was also warm and screwed for me. It's really the small details that touch people the most! A small suggestion is that there is a little smell when you enter the room. Fortunately, I brought my own aromatherapy essential oil, so I just ventilated it. Everything else is perfect!