Nrma Blue Dolphin Yamba Holiday Resort

面積還可以，設施佈局中規中矩，我的房間在邊上，靠馬路，露台的餐桌椅沒有擦乾淨，周邊環境不錯，適合釣魚，鵜鶘很多很大。

Paradise for children, nightmare for adults, not one area of this caravan park was free from children running, screaming and riding bikes/scooters around, even the adult only bar pool had kids splashing around in, far from a relaxing stay, left with a headache and vowing never to return.

We had a mostly positive experience at this park. The play zones are fantastic, with plenty to keep the kids entertained. However, some areas could use a bit more cleaning, especially the Kids Kave, which had quite a bit of dirt and sand buildup. Most facilities appear to have been recently updated, but the camp kitchen felt notably outdated. It was very basic and quite rustic compared to the rest of the park. Since we were camping with our 1-year-old, it was a bit of a hike to the kitchen from our spot. Adding a microwave or other basic amenities to the BBQ areas would be incredibly helpful. On a positive note, the pool areas were absolutely amazing – definitely the highlight of our stay. We’d consider coming back if we were passing through, but the camp kitchen was a bit of a letdown in an otherwise great park.

Excellent holiday destination staff very helpful down side is the book in times for the room entry is in the afternoon but still get charged a full day

Stayed at many NRMA parks and by far this is the one of the worst experiences to date. If you read reviews over the last few months a common thread is power and water outages at this park. We stayed 7 days and during this time 3 power outages and 2 water outages (first water outage was known about by management but no warning message sent out - great for damaging the van hot water system and really handy for ensuite toilet if you do not get prior advice. Contacted reception and asked to speak to manager - not available. Asked for her to contact me however message supposedly not passed on?? Visited reception next day and spoke to manager - what a waste of my time. She displayed a complete lack of customer relation management skills, was abrupt and unprofessional in her approach to customer service (don’t think she possesses any knowledge of what customer service entails). Park was also noisy at night with children still using jumping pad at 10 pm, riding bikes and generally running wild late at night. Loud music and drunken behaviour was also prevalent (see other recent reviews that also detail poor behaviours and lack of onsite security presence and generally reinforce my views). Overall a very poorly managed park that needs a customer service focus

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