Vincci Saphir Palace & Spa

The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great. The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...) Biggest weakness: 1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho. 2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that) 3- Booked an all inclusive and still need to pay for the gym? why?

Stayed: 13th – 20th June | Rating: 3.5/5 We recently stayed at this hotel for a week in June. While the overall experience was enjoyable thanks to the amazing staff, the hotel itself didn’t quite meet 5-star expectations and felt more like a solid 4-star. Room & Facilities: We stayed on the 4th floor, which was undergoing refurbishment at the time. The room felt a bit bare, it could’ve really benefited from more furniture, like a dressing table, a comfy chair or sofa. Disappointingly, we discovered on our second day that the shower was leaking through the wall, creating large puddles of water in the room. Bits of plaster were also coming off around the bathroom spotlights. I reported the issue to reception at 7:30am with photo evidence and was assured it would be fixed by the time we returned, but by 4:30pm, nothing had been done. After following up with reception and contacting Haifa from guest services, action was finally taken. Haifa was brilliant and genuinely concerned, even offering us a different room (which we declined as we had already unpacked). Ultimately, we were told the shower was out of order and had to use the bathtub for the rest of our stay. Service & Staff: This is where the hotel really shines. • Haifa (Guest Services) was absolutely amazing, friendly, professional, and went above and beyond to help. She showed genuine care after I slipped on the water from the shower leak and checked in on us regularly. She’s a true asset to the hotel. • Chokri (Restaurant Manager) was also fantastic. He greeted us warmly each day and made sure my vegetarian friend had something specially prepared when nothing on the menu suited her. • Moize (Bar Staff) and his team were great too, friendly, fun, and made fantastic cocktails. The reception staff (two girls) could’ve been a bit more welcoming, not rude, but not particularly warm either. Thankfully, the rest of the staff more than made up for this. Summary: While the hotel itself needs some improvement to truly be considered 5-star, especially in terms of maintenance and room comfort, the staff were some of the best I’ve encountered. Their friendliness, attention, and willingness to go the extra mile made our stay memorable. For that reason alone, I would definitely return.

Séjour agréable. Salles de réunions bien équipées. Chambres spacieuses. Menu varié. Personnels aux aguets à toutes les requêtes. Spécial remerciements à hayfa.