Yeovil Town Centre

As regular users of Premier Inns, we booked into Yeovil Town Centre......what a mistake. We had a family room for four, and it was waaay too small, with a double bed and 2 singles pushed together so you couldn't walk down the sides of any of them, but had to clamber over to get into bed. Decor was very tired with flaking paint, stained chair, and a very noisy a/c fan! Whilst booking in, the young couple on reception seemed more interested in chatting than informing us we needed to book a breakfast slot. Next morning the family went to breakfast at 9.00am, and on arrival we were told they weren't taking walk-ins and we should've booked a slot......BUT WE WEREN'T INFORMED!!! We were told to go back to our room and come back in 30 minutes! On returning, it became apparent there were only two staff for the whole restaurant...... and they had to book people in, take cooked breakfast orders, clear dirty tables, restock the 'buffet', and serve the cooked breakfasts!!!! Way to much for two young staff to do (but James & Emily were EXCELLENT under extreme pressure) So, having ordered our cooked breakfasts we went to get our tea & coffee. Found the machine hidden around a corner eventually, after asking other diners, only to discover, the milk jugs were empty!! So we then had to interrupt the busy staff to ask for milk. Next we went to the buffet......if you can call it that. No bread for toast, no pastries, no yoghurts, no fruit (except 2 sad apples), all cereal bowls were empty. Looking at the menu, ALL these things should've been available. This was August Bank Holiday weekend, so the hotel should've been prepared. Whilst we weren't angry with the staff (unlike others), we were horrified that 2 young members of staff were left to deal with all this, and felt sorry for Emily who bore the brunt of it from people and burst into tears. Shame on you Premier Inn for allowing your staff to have to deal with this. P.S. I've never written a review like this before

Had a pleasant stay and breakfast was great kind staff and special thank you to Yzel who was very kind and made my grandmothers day

questioned even though ordered a very small amount. Lack of variety, everything in nthe restaurant was dirty including seats, high chairs, cups plates, utensils. James stood out for his above and beyond service to facilitate a much needed adapter to charge our phone.

BEWARE....NO EVENING MEALS RESTERAUNT CURRENTLY CLOSED!!....even if you book the 'meal deal' the restaurant IS CLOSED. (No Staff.) .. No notification just a refund at checkin . Breakfast is slow despite the hard work of the overworked staff. (2 chefs, receptionist, manager & 1 waiter) the breakfasts waited 10 minutes under light heaters (eggs now over cooked) Waiting to be brought to table! We waited 40 minutes from ordering to eating. The hotel is what you expect from this chain. Clean, quiet with friendly staff (none of this was their fault) Not up to their usual standards.

As a senior I really appreciated the hotel staff, they clearly work together as a team. I had a change to my travel plans when my flight was cancelled and it took four days to get rebooked! They accommodated my changes and made sure I had everything I needed. There is an excellent breakfast to start the day and the presentation of my choices was really appealing. The hotel is located just 3 minutes from the bus station which was important to me.

Breakfast was more hassle than it was worth and for the price it could have been better. I'd say if it was me save money on the breakfast and go to a local weatherspoon