Bryn Meadows Golf, Hotel & Spa

Had a great stay. Definitely will book again.

Filthy and disappointing . So much dust on and in the cabinets it caused my partner to have breathing issues , stagnant water left in the kettle ,old hairs in the bed , We got Moved to a different room and found confetti from the previous guests inside the bed. Must of been a wedding night . Dinner was terrible. 30 quid for a steak and 3 quarters of it was gristle. So I only got 3oz of steak for 30 quid. Breakfast was terrible. My fork was as bent and the bacon was tougher than my leather belt. So much water off the scrambled eggs is made my whole breakfast taste like dishwater .

I have never written a negative review before, staying away regularly with work. I have stayed at this hotel on 2 occasions, the first I changed rooms as it was dirty, cold and missing light bulbs etc. The 2nd more recent stay was worse in terms of a burn I sustained on my wrist from a fraction of a second touch on the 'scalding' towel rail in the bathroom. Clearly this was a dangerous appliance to cause such damage at this temperature. It was not simply warm or hot as you would expect, but literally burnt through my skin as I accidentally touched it when removing the towel. I am left with a scar. I completed an incident report form the next morning, for which the hotel will not send me a copy. The response from the management has been horrendous - no follow up, no response to my emails until chased but still no answer to what actions they have taken to remove this appliance or mitigate injury to another guest. As I said to them at the time, had a child touched ths rail, they would have no doubt been hospitalised. It was beyond simply 'hot'. It was dangerous and certainly not labelled as such. The manager seems to blame me for touching a 'hot' appliance with no apology or response to my emails and is clearly refusing to accept any responsibility for this incident. Customer care or safety clearly does not apply here and I would urge any hotel guests to think twice about staying at this establishment that markets itself as 4* with luxurious rooms. This could not be further from the reality.